Family Engagement Officer

Stockport Council; Stockport; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

Stockport Council is recruiting a Family Engagement Officer to join the EHCP Service, focusing on early resolution of concerns and constructive outcomes for children, young people and families. The role emphasizes collaboration with families, partners and colleagues to understand issues and agree practical steps forward.

The post requires experience in a resident-focused service and knowledge of education, SEND or EHCP processes, with strong communication, negotiation and analytical abilities.

Qualifications

• Experience of a resident-focused service.
• Strong understanding of education, SEND, an EHCP service or relevant local government setting.
• Confident managing complaints, disputes or resolution casework.
• Excellent communication, including sensitive and clear dialogue in challenging circumstances.
• Effective negotiation, influencing and analytical skills.

Responsibilities

• Support the early, constructive resolution of concerns, dissatisfaction and disputes before escalation to formal complaints or appeals.
• Work directly and collaboratively with families, colleagues and partners to understand issues and agree practical solutions.
• Ensure themes from complaints and disputes are captured, monitored and used to improve services.

Skills

Resident-focused service

Education/SEND/EHCP knowledge

Complaint resolution

Negotiation

Influencing

Analytical skills

Job description

Family Engagement Officer
SO1 (£35,570 - £40,444)
37 Hours, Full Time
Permanent
Hybrid working, with attendance at Stockport Council sites as required

Application Deadline: 1st November 2026 11:59pm
Shortlisting Date: 3rd November 2026
Interview Date: w/c 9th November 2026
Interview Type: In person

Join us at Stockport Council Best for Inclusion winner at the Greater Manchester Good Employment Awards 2026

Your Role

We are looking for an experienced and committed Family Engagement Resolution Officer to join our EHCP Service and help improve the experience of children, young people and families across Stockport.

You will support the early, constructive resolution of concerns, dissatisfaction and disputes before they escalated into formal complaints or appeals where this is possible and appropriate. Working directly and collaboratively with families, colleagues and partners, you will help people understand issues, rebuild relationships and agree practical ways forward. You will also ensure that themes from complaints and disputes are accurately captured, monitored and used to improve services.

About You

You will have experience of a resident-focused service and a strong understanding of education, SEND, an EHCP service or a relevant local government setting. You will be confident managing complaints, disputes or resolution casework and able to communicate sensitively and clearly in challenging circumstances.

You will bring effective negotiation, influencing and analytical skills, alongside the ability to manage a varied workload and deliver work to a high standard. You will be collaborative, organised and focused on practical solutions, with a commitment to keeping Stockport residents at the heart of what you do and demonstrating the Council’s values of Stockport, Team, Ambition and Respect.

About Us

Stockport Council’s EHCP Service works with children, young people, families, education settings and partner agencies to support positive outcomes for children and young people with SEND. This role is part of our commitment to earlier engagement, constructive resolution and learning from family experience.

You will join a service that values collaboration, inclusion and continuous improvement. The role offers the opportunity to shape how we respond to concerns, strengthen relationships with families and use learning from casework to improve practice. We support flexible working in line with service needs and provide opportunities to develop your expertise within a complex and important area of public service.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

The successful applicant’s appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

Privacy Notice

Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.

We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.

Supporting Documents

Job Profile