Family Engagement Manager (Scale 2)

Prison Advice and Care Trust; Market Drayton; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Generous Holiday allowance

Season Ticket loan

Cycle to work scheme

Charity worker discounts

Enhanced maternity package

Wellness, inclusion, and diversity

Blue light card

Job summary

Pact (the Prison Advice & Care Trust) is seeking a Family Engagement Manager to support prisoners' families, coordinate multi-agency services, and promote family wellbeing. You will engage with carers, children, and relatives, ensuring access to advice, guidance, and tailored support.

The role involves developing referral pathways, managing a caseload, and advocating for families’ rights within a multi-agency environment. A thorough understanding of safeguarding is essential.

Qualifications

• Experience coordinating diverse services across agencies.
• Experience with families in challenging multi-agency settings.
• Excellent organisational and workload management.
• Ability to contribute to planning and development of Pact's family work.
• Knowledge of safeguarding and child protection practices.
• Strong interpersonal communication to build partnerships.

Responsibilities

• Coordinate a caseload of family support cases related to prisoners and tailor interventions.
• Develop and implement referrals pathways for families and professionals.
• Advocate for prisoners' families and promote their rights.
• Support planning and development of Pact's family work.

Skills

Coordination

Multi-agency work

Organisational skills

Safeguarding knowledge

Interpersonal skills

Stakeholder engagement

Job description

Transform how families stay connected during one of the most challenging times in their lives. At HMP Stoke Heath, you'll be the bridge that keeps relationships strong when they matter most.

About Pact

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner's children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

What you'll be doing

Service Delivery: Provide comprehensive services ensuring prisoners, their children, carers, and relatives receive appropriate advice, guidance, learning opportunities, care, and support to maintain positive relationships.

Referral Pathways Development: Develop and implement effective referral pathways for families, prisoners, and professionals to access family support services. Establish connections with other relevant services to ensure seamless integration and support.

Family Support Work: Manage a caseload of family support cases related to prisoners. Conduct detailed assessments to inform and tailor support for the family unit, ensuring personalised and effective interventions.

Advocacy for Families: Advocate for the rights and needs of families dealing with imprisonment. Promote their human rights and ensure their voices are heard and considered at all levels of decision-making and service provision.

About you

To thrive in this role, you should possess:

• Demonstrable ability to coordinate a broad range of services
• Experience and understanding of working with families in a challenging multi-agency environment, preferably involving offenders and/or their families
• Excellent organisational skills and the capacity to manage a demanding workload
• Ability to contribute to the planning and development of Pact's family work
• Knowledge of safeguarding and child protection practices
• Exceptional interpersonal communication skills and the ability to build partnerships with various agencies

What we offer

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

• Generous Holiday allowance
• Season Ticket loan
• Cycle to work scheme
• Charity worker discounts
• Enhanced maternity package
• Wellness, inclusion, and diversity groups
• Blue light card

Other information

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity. Please contact us via [e-mail], if you require any support in engaging in our recruitment process.

£29,452.50 per annum

Hours

37.5 hours per week: evening and weekend working may be required

Job attachments

Family_Engagement_Manager_Scale_2_-_JD_Stoke_Heath.docx

06-11-2026