Family Engagement Lead - Glasgow

Babyzone group; Glasgow; Hybrid; GBP 4,822,000 - 6,199,000; Part time

Benefits offered by this job

Real Living Wage

33 days annual leave (pro-rated)

Flexible working pattern

Matched pension contributions

Part-time role

Job summary

Babyzone group is seeking a Family Engagement Lead in Glasgow to oversee delivery day operations and create a welcoming environment for families. The role focuses on front-of-house engagement, setup, and post-session wrap-up, with safeguarding as a core priority.

Reporting to the Head of Babyzone, you will supervise volunteers, collect feedback, and support external visitors. The position is term-time, Fridays, 8:15am–3:00pm, at Easterhouse Sports Centre, with a Real Living Wage offered.

Qualifications

• Proven ability to coordinate multiple tasks for smooth delivery days.
• Strong communication and relationship-building with families and staff.
• Experience supervising volunteers or support staff is a plus.
• Commitment to safeguarding policies and safe practices.

Responsibilities

• Set-up and Operations: prepare spaces, support class leaders, arrange play zones, ensure access to amenities.
• Family Engagement and Front of House: warmly welcome families, explain operations, capture attendance data, be a point of contact.
• Close Down: help pack away equipment and restore rooms to original set-ups.
• Additional Duties: supervise volunteers, respond to requests, build relationships with families, collect feedback.
• Safeguarding and Compliance: complete safeguarding training, follow policies, report concerns.

Skills

Organisation

Interpersonal skills

Problem-solving

Flexibility

Safeguarding awareness

Job description

At Babyzone, we believe that every child deserves a fair start in life, regardless of their background or circumstances. Our mission is to empower families and their children, from conception to age five, by providing access to high-quality early years learning opportunities that nurture the parent-child bond.

The need for support in early childhood development has never been more critical. Babyzone is a charity funded by foundations, philanthropists and trusts, including global venture builder Blenheim Chalcot.

We serve families who struggle to access support elsewhere due to financial, geographic or cultural barriers by offering free, evidence-based classes and resources in premium, fully accessible community hubs.

With eight Babyzone Hubs already open across the UK, a ninth about to open in Swansea, we are thrilled to announce the launch of our tenth Babyzone in Glasgow.

Reporting to the Head of Babyzone, theFamily Engagement Leadis responsible for supporting the smooth running of Babyzone delivery days and creating a welcoming, positive experience for families attending the Hub. The role includes set-up and operations, front-of-house and family engagement responsibilities, close-down duties and additional support as required.

The Family Engagement Lead will need strong organisational and interpersonal skills, confidence engaging with families and stakeholders, sound problem-solving abilities and the flexibility to respond to changing needs throughout the day.

Key Responsibilities

Set-up and Operations

• Ensure optimal preparation of areas in Easterhouse Sports Centre intended for sessions, including moving furniture, adjusting layouts and making other necessary changes.
• Support class leaders with the set-up and pack-down of their equipment.
• Support the set-up of exploratory play zones, projector feeds and other elements required to create a welcoming and functional environment.
• Ensure families have easy access to essential amenities such as pram parking and baby-changing facilities.

Family Engagement and Front of House

• Provide a warm, supportive and inclusive welcome to all families attending Babyzone.
• Explain how Babyzone operates and share relevant information with families.
• Capture family attendance numbers and basic postcode data as families arrive.
• Act as a visible and approachable point of contact for families throughout the day.
• Support positive engagement with families and help ensure they have a welcoming experience.
• Problem-solve any issues raised by families or class leaders during the day.
• Welcome external stakeholders visiting Babyzone and support tours alongside the Head of Babyzone.

Close Down

• Assist class leaders in packing away equipment used for exploratory play and classes.
• Return areas within Easterhouse Sports Centre to their original set-up.
• Ensure all rooms are cleared of Babyzone equipment and materials.
• Report attendee numbers and any relevant observations or issues to the Head of Babyzone.

Additional Duties

• Supervise and guide additional volunteers, apprentices or support staff as required.
• Respond to and action reasonable requests from the Head of Babyzone.
• Build positive relationships with families attending Babyzone.
• Collect quotes, feedback and case studies from parents in line with the cadence agreed by the Head of Babyzone.

Safeguarding and Compliance

• Complete all required safeguarding training in a timely manner, as directed by the Safeguarding Lead and Head of Babyzone. This must be completed before the first day in post.
• Adhere to safeguarding policies and help maintain a culture of safety for children, families and staff.
• Report any safeguarding concerns or incidents to the Head of Babyzone or Safeguarding Lead as soon as possible.
• Adhere to all Babyzone policies and procedures.

Skills and Technical Competencies

Organisation
Ability to coordinate multiple tasks effectively and contribute to the smooth running of Babyzone delivery days.

Interpersonal and Family Engagement Skills
Strong communication and relationship-building skills, with the ability to engage positively and sensitively with families, class leaders, colleagues and external stakeholders.

Problem-solving
Ability to respond effectively to issues as they arise and help ensure a positive experience for families and other attendees.

Flexibility
Willingness to adapt to changing needs and undertake additional duties as required.

Values Alignment
A passion for Babyzone's mission and a commitment to making a positive impact within the local community.

• Salary:£13.45 per hour (Real Living Wage)
• Contract:Part-time, permanent, term-time only
• Hours:Fridays, term-time only (8:15am-3:00pm)
• Location:Babyzone Hub Glasgow at Easterhouse Sports Centre (G34 9HQ)
• Start Date:May 2026
• 33 days' annual leave including bank holidays, pro-rated
• Flexible working pattern to suit your lifestyle
• Matched pension contributions, if eligible
• A supportive and inclusive working culture
• The opportunity to be part of a national network making a real difference