Family Engagement Coordinator

Practice Plus Group; Greater London; On-site; GBP 31,000 - 38,000; Full time

Job summary

Practice Plus Group is seeking a Family Engagement Coordinator to join the healthcare team at HMP Wormwood Scrubs. This role focuses on bridging families and patients to improve healthcare understanding within a prison setting, supporting patient and family engagement.

Key duties include delivering family forums, co-production opportunities, and projects that reflect the needs of families and patients. We offer a supportive induction and clear career development paths.

Qualifications

• GCSE English and Maths or equivalent.
• Experience as Social Worker / Case Worker preferred.
• Face-to-face engagement with people.
• Ability to prioritise workload.
• Excellent communication skills.
• Non-judgmental and compassionate approach.
• Good IT skills and IT literacy.
• Ability to work within a busy environment.

Responsibilities

• As Family Engagement Coordinator, bridge between families, carers, and patients in prison to incorporate family perspectives into care delivery.
• Improve and sustain family engagement activities, strengthen relationships between healthcare, patients, and support networks.
• Plan and deliver projects reflecting families' and patients' needs with healthcare teams and external partners.
• Facilitate family forums, engagement events, and feedback mechanisms to drive service improvement.
• Champion family involvement in rehabilitation, recovery, and wellbeing outcomes; identify and address engagement barriers.

Skills

Excellent communication

Face to face engagement

Prioritise workload

Compassionate approach

IT literacy

Busy environment

GCSE English/Maths

Social Worker experience

Education

GCSE English and Maths

Job description

+ MAKE A DIFFERENCE TO EVERY LIFEWe have an exciting opportunity for a Family Engagement Coordinator to join our healthcare team at HMP Wormwood Scrubs, a

Prison located in London. HMP Wormwood Scrubs is a busy B local remand male prison with a capacity for 1280 inmates. We are recruiting for an Family Engagement Coordinator to support our healthcare team.

About The Role

UNLOCK YOUR BEST WORK LIFEWe have an exciting opportunity for a Family Engagement Coordinator to join our healthcare team at HMP Wormwood Scrubs, a category B Prison located in London. HMP Wormwood Scrubs is a busy B local remand male prison with a capacity for 1280 inmates. We are recruiting for an Family Engagement Coordinator to support our healthcare team. This is a new role within the prison and the ideal candidate will bridge the gap between the patients and families to bring a better understanding of healthcare within the prison service and support both patient and families.

Hours

Monday - Friday 0800 - 1600

Salary

This position is full time, you’ll receive an annual salary up to £34,328 per annum.

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

What you'll be doing

• As the Family Engagement Coordinator, you will act as the vital bridge between families, carers, and our patients in prison, ensuring that family perspectives are heard, valued, and incorporated into service delivery and development.
• You will be responsible for improving and sustaining family engagement activities, strengthening relationships between healthcare, patients and their support networks, and enhancing the experience of families through meaningful involvement, communication, and co-production opportunities.
• You will plan and deliver projects and programmes that reflect the needs and priorities of families and patients, working collaboratively with healthcare teams, prison staff, and external partners to promote family-centred care.
• You will facilitate family forums, engagement events, and feedback mechanisms, ensuring that the voices of both patients and their families contribute to service improvement and innovation.
• You will champion the importance of family involvement in rehabilitation, recovery, and wellbeing outcomes, ensuring barriers to engagement are identified and addressed wherever possible.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning!

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

Our core values

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

What we’ll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Qualifications Required

• English and Maths at GCSE or equivalent
• Previous experience as Social Worker / Case Worker would be ideal.
• Face to face engagement
• Ability to prioritise workload
• Excellent communication skills
• A non-judgmental and compassionate approach
• Good IT skills and IT literacy
• Ability to work within a busy environment

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.