Family Case Worker

Service Care Solutions; Ellesmere Port; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

26 days annual leave

Flexible working

Local Government Pension Scheme

Volunteer opportunities

Family-friendly leave

Job summary

Cheshire West and Chester Council is seeking a dedicated Family Intervention Worker to provide intensive support to families facing complex challenges. You will work with children, young people and parents, delivering evidence-based interventions and advocating for access to services across partner agencies.

In a hybrid role, you will lead multi-agency Team Around the Family meetings, assess needs, develop intervention plans and maintain accurate records to reflect children's voices in every

Qualifications

• BTEC National or NVQ Level 3 in Child Care or equivalent.
• Experience working with children, young people and families.
• Experience managing cases and coordinating support from multiple agencies.

Responsibilities

• Lead multi-agency Team Around the Family (TAF) meetings and support holistic assessments.
• Deliver high-quality direct work with children, young people and families using evidence-based interventions.
• Advocate for children and families to access needed support and services.
• Build effective relationships with social workers, schools, health professionals and housing providers.
• Develop practical solutions to improve family circumstances and resilience.
• Maintain accurate case records and reports reflecting children's voices.

Skills

TAF coordination

Direct work with families

Advocacy

Report writing

Communication skills

Independent working

Education

BTEC National / NVQ Level 3 in Child Care

Health and Social Care / Housing / Employment qualification

Job description

Family Intervention Worker Cheshire West and Chester Council Job Type: Full-time | Hybrid Working

Are you passionate about making a genuine difference to the lives of children, young people and families? Cheshire West and Chester Council is looking for a dedicated and experienced Family Intervention Worker to join its team, providing intensive support and advocacy to families experiencing multiple and complex challenges.

This is a fantastic opportunity for someone with a background in children's services, family support or early intervention who is committed to helping families overcome barriers, achieve positive change and build brighter futures. Working alongside children, parents, carers and partner agencies, you will play a key role in delivering tailored interventions that improve outcomes, strengthen family relationships and help children remain safe, supported and ready to thrive.

The Role As a Family Intervention Worker, you will:

• Lead and participate in multi-agency Team Around the Family (TAF) meetings, supporting holistic assessments and coordinated intervention plans.
• Deliver high-quality direct work with children, young people, parents and carers, using evidence-based interventions to encourage positive and sustainable change.
• Support families experiencing complex challenges, including behavioural difficulties, addiction, mental health concerns, homelessness, unemployment and social exclusion.
• Advocate for children and families, helping them overcome barriers and access the support and services they need.
• Build effective working relationships with social workers, schools, health professionals, housing providers and voluntary organisations.
• Challenge existing practices and work collaboratively with partner agencies to ensure families receive the right support at the right time.
• Develop practical solutions to improve family circumstances, strengthen resilience and promote children's wellbeing.
• Maintain accurate case records, prepare reports and ensure children's voices and lived experiences are reflected in all aspects of your work.

About You We are looking for someone who is proactive, resilient and confident working with families experiencing challenging and complex circumstances.

You will ideally have:

• BTEC National / NVQ Level 3 in Child Care or an equivalent qualification in a relevant discipline, such as Health and Social Care, Housing or Employment.
• Experience working with children, young people and families.
• Experience supporting individuals facing complex barriers, including addiction, offending behaviour, mental health issues, homelessness or worklessness.
• Experience managing cases and coordinating support from internal and external agencies.
• A good understanding of child development, attachment and safeguarding procedures.
• The ability to undertake assessments, identify needs and develop effective intervention plans.
• Strong communication, interpersonal and report-writing skills.
• The confidence to manage challenging behaviours, address conflict and advocate for positive change.
• The ability to work independently, use your initiative and contribute effectively within a multi-agency team.

Additional Requirements:

• Enhanced DBS clearance, including Children's and Adults Barred Lists.
• Full UK driving licence and access to a vehicle for work purposes.
• Flexibility to work outside standard office hours when required, including occasional evenings and weekends.
• Willingness to travel across Cheshire West and Chester.

Working Arrangements

This is a flexible, hybrid-working position. You will spend much of your time working directly with families, undertaking home visits and attending appointments across the borough. There will also be opportunities to work from Council offices and from home, depending on service requirements.

Why Work for Cheshire West and Chester Council?

The Council offers an excellent benefits package, including:

• Generous Annual Leave: 26 days annual leave, increasing to 31 days, with opportunities to earn additional leave.
• Local Government Pension Scheme: Access to a generous pension scheme, including life cover.
• Flexible Working: Arrangements designed to support a healthy work-life balance.
• Family-Friendly Benefits: Flexitime, volunteering opportunities and family-friendly leave.
• Personal Development: Access to ongoing learning and professional development opportunities.
• Employee Discounts: Savings across shops, hotels, restaurants, motoring and health services.