Family Activities Supervisor

TN United Kingdom; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate leader to oversee the delivery of children's activity programmes. In this role, you will guide a dedicated team to create a safe and engaging environment for children while ensuring compliance with safety standards. Your leadership will maximize member participation and satisfaction, making a positive impact on the community. If you are enthusiastic about working with children and possess strong management skills, this is an exciting opportunity to be part of a vibrant community-focused organization.

Qualifications

• Essential qualification in teaching, childcare, or sports coaching.
• Experience in leading and managing teams effectively.
• Strong financial planning and management skills.

Responsibilities

• Lead the delivery of children's activity programmes with enthusiasm.
• Ensure compliance with safety standards and enhance member experience.
• Recruit, train, and manage staff to build a high-performance team.

Skills

Leadership

Team Management

Customer Service

Financial Management

Childcare Management

Communication Skills

Collaboration

Education

Qualification in Teaching

Qualification in Childcare

Qualification in Sports Coaching

Job description

Leading the safe, enthusiastic, and healthy delivery of our DL Clubs children’s activity programme and providing members with an excellent experience every day.

What will I be doing?

1. Leading member-obsessed service and engagement at all times.
2. Guiding my team to deliver children’s activities with structure and enthusiasm, encouraging maximum participation.
3. Overseeing the delivery of the children’s activity programmes, including Core Club Programme, Holiday Active Programmes, and children’s parties.
4. Ensuring programmes align with Product Briefs, Lesson Plans, and Brand Standards.
5. Maintaining all services to children in compliance with the Children’s Safety Guide.
6. Creating a safe and healthy environment for children, staff, and members, prioritizing children's needs as per the Guide.
7. Maximizing member experience, participation, and value through coaching expertise, session quality, communication, and facilities standards.
8. Engaging with members about their activities and seeking ways to enhance their experience.
9. Utilizing communication channels like surveys, comment cards, forums, and mystery visits to improve service.
10. Resolving member queries and complaints effectively.
11. Recruiting, inducting, training, managing, and reviewing staff to develop a high-performance team, and building strong relationships within the team.
12. Sharing knowledge and expertise with team members.

How will I be measured?

• Delivery of excellent service and engagement with members by myself and my team.
• Compliance of children’s areas with Health and Safety requirements and the Children’s Safety Guide.
• Speed and efficiency in responding to incidents, issues, or complaints.
• Feedback from members, team members, and mystery visitors about the programme and team.
• Performance against our 6 Values.
• Adherence to DL Clubs operational standards.
• Compliance with legislative and company audits.
• Achievement of revenue targets for Holiday Active and Parties.
• Member participation targets for children’s programmes.
• Cost management and achievement of budget margins.
• Providing new child members with Family Welcome, All Stars taster sessions, and introductions to Junior Tennis Pro and Swimming Co-ordinator.
• Contribution to club membership growth, especially families with children.
• Regular visits from Regional Manager and other support staff.

What qualifications, skills, and experience do I need?

• Qualification in teaching, childcare, or sports coaching (Essential).
• Experience managing and leading a team (Essential).
• Experience in financial planning and management.
• Inspirational leadership skills.
• Ability to lead and manage children confidently and energetically (Essential).
• Excellence in customer service.
• Strong listening and collaborative skills.
• Team player attitude.

Who do I report to? Activities Manager

What’s the purpose of the job?

To lead the safe, enthusiastic, and healthy delivery of our DL Clubs children’s activity programme, ensuring an excellent experience for members daily.

What will I be doing?

• Leading member-focused service and engagement.
• Guiding the team to deliver structured and enthusiastic children’s activities, maximizing participation.
• Managing the delivery of children’s programmes including: Core Club, Holiday Active, and children’s parties.
• Ensuring programmes meet Product Briefs, Lesson Plans, and Brand Standards.
• Maintaining compliance with the Children’s Safety Guide.
• Ensuring a safe and healthy environment prioritizing children’s needs.
• Maximizing member experience and value through quality sessions, communication, and facilities.
• Engaging with members and seeking feedback for continuous improvement.
• Resolving queries and complaints promptly.
• Recruiting, training, managing, and developing staff for high performance, fostering good relationships.
• Sharing expertise with team members.

How will I be measured?

• Service quality and member engagement by the team.
• Compliance with safety and safety standards.
• Responsiveness to incidents and issues.
• Feedback from members and mystery visits.
• Performance against core values and operational standards.
• Achievement of revenue and participation targets.
• Cost control and budget management.
• Effective onboarding of new child members and contribution to membership growth.
• Regular support visits from management.

What qualifications, skills, and experience do I need?

• Relevant qualification in teaching, childcare, or sports coaching.
• Leadership and team management experience.
• Financial management skills.
• Inspirational leadership and energetic management of children.
• Customer service excellence.
• Strong listening and collaboration skills.
• Team-oriented mindset.

You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.