FACT Support Time And Recovery Worker

Hertfordshire Partnership University NHS Foundation Trust; Hemel Hempstead; On-site; GBP 28,000 - 31,000; Full time

Job summary

Hertfordshire Partnership University NHS Foundation Trust in Hemel Hempstead is seeking a FACT Support Time and Recovery (STaR) Worker within the ACMHS. The post is based in NW Hertfordshire and operates on a rota that includes weekends and bank holidays, with transport required from the candidate.

The role focuses on delivering recovery-oriented support to service users living in the community, across service boundaries, and using the Care Programme Approach to guide care planning.

Qualifications

• NVQ level 3 qualification or mental health certificate level 3
• Commitment to Continuing Personal Development
• Good verbal and written communication skills
• Empathy and patience in supporting service users

Responsibilities

• Provide support to an allocated group of service users to promote recovery and integration.
• Support the care co-ordinator in implementing a recovery-focused care plan.
• Ensure service users engage with the Care Plan and access available services regularly.
• Promote independent living and practical daily living skills for service users.
• Liaise with multidisciplinary teams and partner organisations to deliver care.
• Maintain accurate records in case notes/electronic patient records.
• Respond to urgent situations using local protocols and participate in team meetings.
• Lead group work and contribute to development of services in the community.

Skills

Written communication

Verbal communication

Care Act understanding

Personal Budget process

Empathy

Solution focused

Diversity & equality

Autonomous work

Education

NVQ level 3 qualification

Mental health certificate level 3

Commitment to CPD

Job description

Hertfordshire Partnership University NHS Foundation Trust

FACT Support Time And Recovery Worker

The closing date is 16 October 2026

We welcome all applications from all suitable candidates, unfortunately, we will not be offering sponsorship for this role.

A new opportunity for the post of Senior Support, Time & Recovery (STaR) Worker has become available in NW Hertfordshire in the friendly FACT Adult Community Mental Health Services (ACMHS)

The FACT Team is part of the ACMHS but offers time limited flexible and assertive outreach to those needing an enhanced amount of support. You will work as part of the FACT mini team trying to engage and create positive change in those most at need. This post requires you work 5 days out of 7 inclusive of weekends and bank holidays, on a rota basis.

You will have experience of working in a community based setting. You will be responsible for providing care to clients living in the Community experiencing, or recovering from, mental health difficulties, specifically focusing on Recovery principles.

You must have your own form of Transport to :-

To work as part of a team which provides mental health services.

To focus directly the on the needs of service users requiring accommodation solutions using the Support Time and Recovery Model.

To work across service and/or care group boundaries as necessary.

To work within the Care Programme Approach / Care Management process with a focus on Recovery Principles.

To provide support, give time and thus promote recovery.

Main duties of the job

To provide support, give time to an allocated group of service users and thus promote their recovery and promote their place in the broader community.

Responsible for providing support to the care co-ordinator, in the implementation of a recovery focused care plan for an allocated number of individual service users.

To ensure that service users engage beneficially with the agreed Care Plan and access appropriate services provided on a regular and consistent basis.

To positively promote independent living of service users within community.

To enable the capacity of the team to develop a rapport with service users, based upon attentiveness, sensitivity, understanding, compassion and honesty.

To develop plans that will enable the provision of practical support to service users and their carers in developing and managing dignity and independence.

About us

We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission

Our family of over 4200 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Job responsibilities

To enable staff to provide support with daily living of ordinary lives

To ensure the right information is available to enable staff and service users to gain access to resources, including benefits and welfare rights.

To be responsible for reviewing information available to staff and service users for its quality and relevance.

To help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and alert the appropriate staff involved in the service users care.

To report regularly to care co-ordinators and appropriate key workers.

To maintain accurate records as required by existing procedures, entering appropriate details on the service users case notes / electronic patient records as necessary.

To ensure the service user understands and has a clear pathway of care across sector / agency boundaries with key contact points / named individuals.

To participate in and be responsible for appropriate elements of staff development as part of STaR Team meetings as and when required.

To liaise and work in close co-operation with the Team Leader, other mental health professionals, and voluntary and private sector agencies as required, to help ensure that best value services are delivered to the users of STaR services.

To undertake direct service user work where this is deemed appropriate, and to proactively engage service users in working to achieve their own desired outcomes, in housing related matters, in line with recovery principles, and recorded in their care plans.

To respond to urgent situations emergencies or crises using local protocols.

To lead on the development of structured and semi-structured group work with service users within the community settings, and to contribute to the research of local need and the development of such groups to meet it.

To use information systems including information technology and be willing to undertake appropriate training.

To attend and actively participate in training sessions, team / care plan review meetings and supervision as appropriate.

To undertake such other duties as may be determined from time to time within the general scope of the post.

For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached.

Person Specification

Qualifications

• NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit
• Commitment to Continuing Personal Development

Skills and Knowledge

• Basic written communication skills
• Good verbal communication skills and the ability to listen effectively
• Understanding of the Care Act
• Understanding of the Personal Budget process
• Empathy, compassion and patience
• Ability to create innovative solutions to help empower service users
• Ability to work unsupervised in a range of settings
• Ability to form positive therapeutic relationships with service users and carers
• A keenness to make a positive contribution to improving the quality of life for people with mental health problems
• Ability to use structured therapeutic skills, such as solution focussed therapy, or a commitment to acquiring such skills
• Ability to acknowledge diversity and promote antidiscriminatory practice/equal opportunities
• Ability to provide practical support with daily living activities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

The Marlowes Health & Wellbeing Team, Hemel Hempstead, HP11LD

£28,392 to £31,157 a yearper annum, pro rata (Inclusive of 5% HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

367-ACMS-101692

Job locations

The Marlowes Health & Wellbeing Team, Hemel Hempstead, HP11LD