Duty Support Worker - Band 3

Hpft; Bishop's Stortford; On-site; GBP 27,000 - 29,000; Full time

Job summary

Hertfordshire Partnership University NHS Foundation Trust (HPFT) in Bishop's Stortford is seeking a Community Mental Health Nurse to join the Adult Community Mental Health Services Team. The role focuses on delivering mental health care within the community, supporting service users and carers, and working within established care coordination and recovery principles.

The post offers a pathway to professional development within a trusted NHS environment, with a competitive salary (£27,106–£28,850

Qualifications

• Good standard of education (to include Maths and English GCSE grade C or above – or equivalent).
• NVQ in Health and Social Care.
• Experience of working with people with mental health conditions.
• Experience of working with people with dementia.

Responsibilities

• To support our duty system working alongside our duty worker and duty manager.
• To be responsible for providing the link into the care co-ordination process for an allocated number of individual service users.
• To ensure service users engage effectively with the agreed Care Plan and access to appropriate services provided on a regular and consistent basis.
• Positively promote independent living of service users within the community.
• Provide information on health promotion to service users.

Skills

Mental health conditions

Dementia care

Distress management

Education

Maths and English GCSE (C or above)

NVQ in Health and Social Care

Job description

Site Oxford House Town Bishop's Stortford Salary £27,106 - £28,850 per annum, pro rata (Inclusive of 5% HCAS) Salary period Yearly Closing 29/10/2026 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.

We welcome all applications from all suitable candidates, unfortunately, we will not be offering sponsorship for this role.

We have an exciting opportunity for a Community Mental Health Nurse to join our Adult Community Mental Health Services Team in South East Hertfordshire / Bishop's Stortford

The area is well served with transport links to historic Hertfordshire and its glorious countryside as well as into London and beyond. We are looking for someone who is passionate about delivering care to Adults with mental health issues.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country.

We can offer you a competitive salary, staff benefits package, excellent career development and training that comes from working for Hertfordshire Partnership University NHS Foundation Trust.

Whilst it is a challenging period for the NHS, there has never been a more exciting time to join HPFT. We are on a “Good to Great” journey as we continue to innovate, improve, transform and deliver the very highest standards of care to the service users and communities that we serve.

Please refer to the “Main Duties Of The Job”, “Detailed Job Description And Main Responsibilities” sections and the Job Description and Person Specification documents attached elsewhere for full details.

Main duties of the job

• To support our duty system working alongside our duty worker and duty manager
• To work as part of a team which provides mental health services.

To focus directly on the needs of the service users using the Support Time and Recovery Model.

To work within the Care Programmed Approach/Care Management process with a focus on Recovery Principles.

To liaise with other agencies and any other relevant professional , in consultation with the Senior STR Worker and Support Services Manager

To provide regular and practical support to service users and their carers in developing and managing their dignity and independence.

To liaise with external stakeholders and other non-statutory agencies.

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission.

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Detailed job description and main responsibilities

• To support our duty system working alongside our duty worker and duty manager

To be responsible for providing the link into the care co-ordination process for an allocated number of individual service users.

To ensure service users engage effectively with the agreed Care Plan and access to appropriate services provided on a regular and consistent basis.

Positively promote independent living of service users within the community.

Provide support with daily living; “living ordinary lives ”.

Provide information on health promotion to service users.

Person specification

QUALIFICATIONS/EDUCATION/TRAINING

• Good standard of education (to include Maths and English GCSE grade C or above – or equivalent)
• NVQ in Health and Social Care
• Experience of working with people with mental health conditions
• Experience of working with people with dementia

PREVIOUS EXPERIENCE

• Ability to manage distressing and challenging situations

Please note, we do not charge fees for job applications, recruitment processes, sponsorship arrangements, or employment offers. Please see the Trust careers vacancy webpage and Trac as the only authorised routes for recruitment communications, applications and verification of job offers.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.