Facilities Training Coordinator

Cambridge University Hospitals; Cambridge; Remote; GBP 28,000 - 31,000; Full time

Benefits offered by this job

On-site leisure facilities

Free Park & Ride / travel discounts

Subsidised staff parking

24/7 staff cafeteria & hot meals

Staff pod break spaces

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Facilities Training Coordinator to coordinate and deliver training across security, car park, cleaning, catering, portering, linen and logistics, and postal services. The role supports both directly employed and contracted staff within a 24-hour healthcare environment.

You will provide practical, classroom and online learning, maintain records, and work with subject matter experts to keep content aligned with policy and service

Qualifications

• Educated to Level 3 standard or equivalent. (A/I)
• GCSE 4/C or above in English and maths (A/I)
• Recognised training/teaching qualification; or willingness to obtain
• Experience with training delivery in healthcare or facilities context (A/I)
• Experience maintaining training records and reporting (A/I)
• Knowledge of NHS training standards and health and safety (A/I)

Responsibilities

• Coordinate and deliver training across Facilities Services (Security, Car Park, Cleaning, Catering, Portering, Linen, Postal).
• Maintain training records and monitor completion; provide reports to managers.
• Work with SMEs to ensure content accuracy and policy alignment.
• Deliver induction and mandatory training; manage learning in multiple formats.

Skills

Training delivery

Presentation skills

Organisational skills

Communication

Learner assessment

Education

NVQ Level 3 / equivalent

GCSE English & Maths C/4+

Teaching or training qualification (level 3 AET/PTLLS)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Main area Division Corporate - Facilities Training Coordinator Grade Band 4 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered.) Job ref 180-F-CVA1159

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division Corporate Town Cambridge Salary £28,392 - £31,157 p.a. pro rata Salary period Yearly Closing 05/11/2026 23:59 Interview date 24/11/2026

Job overview

The Facilities Training Coordinator will coordinate and deliver training across all Facilities Services functions: Security; Car Park and Access; Cleaning; Catering; Portering; Linen and Logistics and Postal Services. Training will be provided to Facilities Services employees, including directly employed and contracted staff where applicable, and to clinical teams and other Trust colleagues where the learning relates to Facilities Services procedures, responsibilities or service interfaces.

The postholder will provide consistent, practical and role appropriate learning through classroom, online, workplace based and practical methods. Training may include induction, statutory and mandatory subjects, service specific procedures, equipment and systems, patient and customer service, health and safety, infection prevention and control, emergency arrangements, security and access, manual handling, confidentiality and escalation routes, within the postholder’s competence and approved programme.

The postholder will maintain accurate training and competency records, monitor completion, identify gaps and provide routine information to managers. They will work with subject matter experts and operational leads to ensure that training content remains accurate and aligned with Trust policy, legislation, service standards and the needs of a 24-hour healthcare environment. The role does not replace the professional or operational accountability of service managers or subject matter experts.

Main duties of the job

Facilities Services scope

The postholder will support training relating to the following services:

Security, including relevant personal safety, incident response, access control, radios, alarms, CCTV, conflict management and escalation procedures.

Car Park and Access, including access arrangements, permit or barrier processes, traffic and pedestrian safety, customer service, emergency access and escalation.

Cleaning, including cleaning standards, safe systems of work, equipment, chemicals, infection prevention and control, waste interfaces and environmental safety.

Catering, including food safety, allergen awareness, hygiene, safe working, service standards, patient-facing requirements and escalation.

Portering, including safe movement of patients, equipment and goods, communication, manual handling, infection prevention and service interfaces.

Linen and Logistics, including collection, storage, distribution, stock handling, traceability, manual handling, infection prevention and delivery processes.

Postal Services, including receipt, sorting, distribution, security, confidentiality, safe handling and escalation of suspicious or inappropriate items.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 5th November 2026.

Interviews are due to be held on 24th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Educated to Level 3 standard, such as an NVQ Level 3, BTEC, A-levels or equivalent relevant knowledge gained through operational experience. (A/I)
• Good standard of general education, including GCSE Grade 4/C or above in English and mathematics, or equivalent functional skills. (A/I)
• Recognised training or teaching qualification, such as the Level 3 Award in Education and Training, PTLLS or an equivalent qualification; or a willingness to obtain this within an agreed period following appointment. (A/I)
• Relevant operational security qualification or demonstrable equivalent knowledge and experience within a security, healthcare, emergency service, public sector or facilities environment. (A/I)
• Willingness to undertake all Trust-required statutory, mandatory and role-specific training. (A/I)
• Willingness to maintain professional competence and complete refresher or standardisation training relevant to the courses being delivered. (A/I)
• Level 3 Award in Education and Training, PTLLS or equivalent, where this has not been specified as essential. (A/I)
• Recognised assessor qualification, such as the Level 3 Certificate in Assessing Vocational Achievement, TAQA, A1 or D32/D33. (A/I)
• Current Security Industry Authority licence relevant to the duties of the post. (A/I)
• Recognised conflict management or physical intervention instructor qualification. (A/I)
• Qualification or instructor accreditation in one or more relevant areas, such as personal safety, violence prevention and reduction, counterterrorism awareness, first aid, fire safety or health and safety. (A/I)
• NHS Accredited Security Management Specialist training or another recognised healthcare security qualification. (A/I)
• Level 3 health and safety qualification, such as the NEBOSH Award/Certificate, IOSH Managing Safely or equivalent. (A/I)
• Training in equality, diversity and inclusion, safeguarding, information governance or adult learning principles. (A/I)
• Evidence of continuing professional development relevant to security operations, facilities services or workplace training. (A/I)

Experience

• Relevant operational experience within security, facilities services, healthcare, emergency services, the public sector or a similarly regulated environment. (A/I)
• Experience of delivering training, operational briefings, presentations, inductions or practical instruction to individuals or groups. (A/I)
• Experience of coaching, supporting or demonstrating operational procedures to colleagues. (A/I)
• Experience of following established policies, procedures, lesson plans or competency standards. (A/I)
• Experience of maintaining accurate records and handling confidential or sensitive information appropriately. (A/I)
• Experience of using IT systems, including Microsoft Word, Excel, Outlook and PowerPoint, to support training administration and reporting. (A/I)
• Experience of organising and prioritising workload to meet agreed deadlines. (A/I)
• Experience of communicating effectively with staff at different levels and responding appropriately to questions or concerns. (A/I)
• Experience of working effectively as part of a team while also completing allocated duties using own initiative. (A/I)
• Experience of providing a professional service in situations involving competing priorities or challenging behaviour. (A/I)

Knowledge

• Practical knowledge of security or facilities procedures, including conflict management, personal safety, incident response and appropriate escalation. (A/I)
• Understanding of effective training delivery, adult learning principles and competency-based assessment. (A/I)
• Understanding of NHS VPR standards (A/I)
• Knowledge of relevant requirements relating to health and safety, information governance, equality and diversity, and confidentiality. (A/I)
• Working knowledge of Microsoft Office and electronic systems used to maintain training records, monitor compliance and produce routine reports. (A/I)
• Knowledge of NHS security standards, guidance and operational practices, including the NHS Violence Prevention and Reduction Standard. (A/I)
• Awareness of counterterrorism, emergency preparedness and incident-response arrangements within a healthcare environment. (A/I)
• Knowledge of security equipment and systems, including radios, body-worn video, CCTV, access control and personal safety devices. (A/I)
• Understanding of course evaluation, learner feedback, quality-assurance processes and the use of incident learning to improve training. (A/I)

Skills

• Strong communication and presentation skills, with the ability to deliver information clearly and confidently to individuals and groups. (A/I)
• Effective organisational and time-management skills, with the ability to coordinate training activities and manage competing priorities. (A/I)
• Ability to assess staff consistently against established competency criteria and provide constructive feedback. (A/I)
• Good IT and administrative skills, including maintaining accurate records, monitoring compliance and producing routine reports. (A/I)
• Ability to deliver practical training in areas such as conflict management, personal safety, physical intervention or incident response. (A/I)
• Ability to adapt training methods and materials to meet different learning needs and levels of experience. (A/I)
• Ability to analyse training data and learner feedback to identify themes, gaps and opportunities for improvement. (A/I)
• Ability to use learning management systems, electronic training databases or specialist security systems. (A/I)

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together ~ safe, kind, excellent. (A/I)

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.