Facilities Team Member - Maintenance (Oxford)

Hollywood Bowl Group; Oxford; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Pension plan

Apprenticeships and in-house training

Holiday entitlement with length of ser

Free game vouchers monthly

Discount on food and drink for you and

Team Member Support Programme (counsel

Long service awards

Barnardo’s donation on induction

Healthcare cash plan

Job summary

Hollywood Bowl Group operates family-friendly bowling and entertainment centres across the UK. We are seeking a motivated Facilities Team Member to maintain our centres, liaise with customers about faults, and participate in comprehensive induction and ongoing training to support your career progression.

You'll join a dynamic team, delivering high energy service and ensuring centres run smoothly, with opportunities for progression into management roles as the business grows.

Qualifications

• Excellent customer service skills and the ability to communicate at all levels.
• Energetic, proactive, and able to work in a fast-paced environment.
• A friendly, supportive team player who can adapt to shift patterns.
• Good literacy and numeracy skills are expected.

Responsibilities

• Maintain high standards across our centres and ensure lanes are in full operation.
• Liaise with customers and team to identify and resolve faults.
• Undergo induction and ongoing training to support career development.
• Provide a positive, value-for-money experience for every visitor.

Skills

Customer service

High energy

Team player

Flexibility with shifts

Basic literacy and numeracy

Proactive problem solving

Job description

The Why...

Join Hollywood Bowl Group as a Facilities Team Member, in return you'll get:

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to apprenticeship programmes and our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working

• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.

• Financial long service awards
• A £15 donation to Barnardo’s when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

We need a highly motivated, Facilities Team Member who can work alongside our centre team. You'll need to maintain highstandardsof our centres and ensure our lanes are in full operation. You’ll also be liaising with both the team and the customers about any faults they experience while at the centre.

Within our fast-paced, dynamic world, you will be trained on everything you need to know. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management.

Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.

To be a successful Facilities Team Member, we’ll want to see:

• Great customer service, with the ability to communicate at all levels
• High energy and the ability to work in a fast-paced environment
• A friendly, supportive, and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills
• Being on the ball when it comes to spotting and resolving a problem
• A proactive approach, maintaining our equipment and centre to the highest standards

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Playand Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.