Facilities Team Member

TN United Kingdom; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading entertainment group as a Facilities Team Member, where you'll maintain high operational standards and ensure an enjoyable experience for customers. With a focus on teamwork, you'll benefit from ongoing training, career progression opportunities, and a variety of perks including discounts and support programs.

Benefits

Access to apprenticeship and management training programs

Optional pension plan

Additional holiday days based on service

Ongoing training and career development opportunities

Monthly free game vouchers

30% discount on food and drinks

50% off food when working

Team Member Support Programme

Long service financial awards

Enhanced parental leave benefits

Healthcare cash plan

Qualifications

• Excellent customer service and communication skills.
• High energy to thrive in a fast-paced environment.
• Proactive problem-solving skills.

Responsibilities

• Maintain high standards and ensure lanes are operational.
• Liaise with staff and customers regarding faults.
• Provide engaging customer service.

Skills

Customer service

Communication

Problem-solving

Flexibility

Job description

About the role

Are you skilled in DIY and general maintenance?

Are you seeking a fun, fast-paced environment with great benefits?

If yes, then look no further!

The Why...

Join Hollywood Bowl Group as a Facilities Team Member and enjoy:

• An extra 50p per hour, paid monthly
• Access to apprenticeship and management training programs
• Optional pension plan
• Additional holiday days based on service, up to five days
• Ongoing training and career development opportunities
• Monthly free game vouchers
• 30% discount on food and drinks for you and up to five friends
• 50% off food when working
• Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
• Long service financial awards
• A £15 donation to our charity partner after induction
• Enhanced parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

We are looking for a highly motivated Facilities Team Member to work alongside our centre team. You will maintain high standards, ensure lanes are operational, and liaise with staff and customers regarding faults. You will receive thorough induction, ongoing training, and opportunities for career progression into management.

Your professional, engaging customer service, high energy, and enthusiasm will ensure customers have an enjoyable experience.

To be successful, you'll need:

• Excellent customer service and communication skills
• High energy to thrive in a fast-paced environment
• A friendly, supportive team player
• Flexibility in working hours and shifts
• Basic literacy and numeracy skills
• Proactive problem-solving skills
• Ability to maintain equipment and standards

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and competition. Since our listing on the stock market in 2016, we have expanded to 75 UK and 15 Canadian centres under various brands. We are committed to diversity, inclusion, and creating an equitable workplace, recognizing the value of individual differences.