Facilities Team Member

Hollywood Bowl Group; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Hollywood Bowl Group as a Facilities Team Member in a fun and fast-paced environment. You will maintain high operational standards, provide excellent customer service, and have opportunities for career advancement. Enjoy great benefits like free game vouchers, discounts on food, and ongoing training.

Benefits

Free game vouchers every month

30% discount on food and drink for you and up to five friends

50% off food when working

Access to apprenticeship programmes

Enhanced maternity, paternity, adoption, and shared parental leave benefits

Qualifications

• Excellent customer service and communication skills.
• High energy and ability to work in a fast-paced environment.
• Basic literacy and numeracy skills.

Responsibilities

• Maintain high standards and ensure lanes are operational.
• Liaise with team and customers about any faults.
• Provide engaging customer service to enhance the experience.

Skills

Customer service

Communication

Problem-solving

Team player

Flexibility

Job description

Are you a dab-hand in DIY and general maintenance?

Are you looking for a fun and fast-paced environment to work in, with great benefits?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Facilities Team Member. In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and our in-house management training
• Optional pension plan
• Additional holiday days with length of service, up to five days
• Ongoing training and development, with opportunities to fast track your career
• Free game vouchers every month
• 30% discount on food and drink for you and up to five friends
• 50% off food when working
• Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
• Financial long service awards
• A £15 donation to our charity partner upon completing your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

We need a highly motivated Facilities Team Member to work alongside our centre team. You will maintain high standards, ensure our lanes are operational, and liaise with team and customers about any faults.

We'll provide thorough induction and ongoing training to set you up for success, with opportunities for career advancement into management.

Your professional, engaging customer service, high energy, and enthusiasm will ensure our customers enjoy an excellent experience every visit.

To be a successful Facilities Team Member, we’ll want to see:

• Excellent customer service and communication skills
• High energy and ability to work in a fast-paced environment
• A friendly, supportive, and helpful team player
• Flexibility with working hours and shifts
• Basic literacy and numeracy skills
• Proactive problem-solving skills
• Ability to maintain equipment and standards to the highest level

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and friendly competition.

Since listing on the stock market in 2016, we've expanded to 75 UK centres and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are market leaders in experiential family entertainment and continue to grow, opening around three new sites each year.

We value diversity and inclusion, committed to creating a workplace that promotes equal opportunities. We believe that a diverse and inclusive environment makes us more relevant, competitive, and resilient.