Facilities Supervisor

JR United Kingdom; Hemel Hempstead; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading facilities management company seeks a Facilities Supervisor to oversee day-to-day operations including cleaning and contractor management. This role requires strong leadership and operational oversight skills, with a focus on customer satisfaction and compliance with health and safety standards. Join a dynamic team dedicated to service excellence in a collaborative environment.

Qualifications

• Experience managing both Hard and Soft FM services.
• Strong understanding of permit to work processes.
• Proven experience leading cleaning teams.

Responsibilities

• Oversee cleaning and reception teams, ensuring high standards.
• Manage sub-contractor activities on site and permit to work process.
• Drive performance improvements and team development.

Skills

Leadership

Contractor Management

Customer Service

Health and Safety Compliance

Education

IOSH and COSHH knowledge preferred

FM qualifications desirable

Job description

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The Facilities Supervisor will take full responsibility for the day-to-day management and delivery of cleaning, reception, and contractor management across the site.

This is a great opportunity to work in a high-quality environment at the HQ building of our client, known for its strong culture and collaborative atmosphere.

As the principal point of contact for all on-site operations, the Facilities Supervisor will play a pivotal role in ensuring consistent service excellence, full legislative compliance, and a high standard of customer satisfaction.

The role demands a hands-on approach with a strong focus on maintaining robust relationships with contractors, overseeing permit-to-work processes, and upholding exemplary health and safety practices throughout the facility.

This is a rewarding and well-supported position for someone who thrives on operational oversight and values delivering a best-in-class experience for clients and visitors alike.

Key Responsibilities

• Oversee cleaning and reception teams, ensuring consistent high standards

• Manage and coordinate all sub-contractor activities on site

• Control permit to work process and contractor sign-in/out

• Ensure compliance with H&S and company procedures

• Deliver services in line with KPIs and SLAs

• Lead site inspections and resolve non-conformances

• Drive performance improvements and team development

Professional and Personal Competencies/Qualifications

• Experience managing both Hard and Soft FM services, including subcontractors

• Strong understanding of permit to work processes across services

• Proven experience leading cleaning teams and delivering service standards

• Confident in client communication and hosting regular meetings

• IOSH and COSHH knowledge preferred; FM qualifications desirable

• Ability to manage compliance, risk and service delivery effectively

• Skilled in team leadership, performance management and site coordination

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.