Facilities Services Assistant

University of Kent; Canterbury; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

43 days leave

Excellent pension scheme

Healthcare plan

Job summary

The University of Kent invites applications for a Facilities Assistant to provide removal, delivery and postal services across the campus. You will work both independently and as part of a team, supporting day-to-day operations and campus events. Hybrid working options are available.

We offer a generous pension, health plan, and 43 days of leave per year. A full UK driving licence is essential, along with a commitment to safety and high-quality customer service.

Qualifications

• Full UK Driving licence
• Ability to work independently and as part of a team
• Customer awareness and the ability to remain calm under pressure and focus on the need to provide a high quality service at all times
• Good understanding of health and safety procedures and safe working practices

Responsibilities

• Carrying out removal and delivery activities, providing an effective and efficient service. This will include, but not be limited to, office furniture which may require dismantling and reassembling as requested by the customer. Undertaking collections and deliveries on and off campus using University vehicles
• Supporting University events, including open days, arrivals and departure weekends, delivering, setting up and removing items as required by event organisers
• Operating the University post and despatch function, sorting incoming mail and parcels for delivery across the University, collecting outgoing mail and packages and ensuring they are despatched promptly via mail or courier
• Having responsibility for the despatch area to ensure that the stock of publications is managed effectively and is always sufficient to meet the University’s operational requirements. Providing an efficient despatch service to ensure that requests for hard copy publications from prospective students and external organisations are met within Service Level Statement deadlines

Skills

Driving licence

Teamwork

Customer focus

Health & safety

Job description

On the 1 August 2026, The University of Greenwich and the University of Kent formed a pioneering new multi-university group called London and South- East (LASE) University Group. Should you join us, you will be employed by LASE but will work as part of the University of Kent academic division, contributing to its distinct strengths, community and identity while also being part of a wider group that brings together the scale, resilience and shared ambition of both universities. Through LASE we aim to deliver outstanding education, impactful research, and meaningful regional and global impact.

Are you a reliable, customer-focused team player who enjoys a varied role and takes pride in delivering an excellent service?

As Facilities Assistant, you will play a key role in providing removal, delivery and postal services across the University. Working both independently and as part of a team, you will support the day-to-day operation of the campus by delivering an efficient service, assisting with University events and ensuring mail, parcels and essential resources are delivered safely, promptly and effectively.

As Facilities Assistant you can expect to be involved in:

• Carrying out removal and delivery activities, providing an effective and efficient service. This will include, but not be limited to, office furniture which may require dismantling and reassembling as requested by the customer. Undertaking collections and deliveries on and off campus using University vehicles
• Supporting University events, including open days, arrivals and departure weekends, delivering, setting up and removing items as required by event organisers
• Operating the University post and despatch function, sorting incoming mail and parcels for delivery across the University, collecting outgoing mail and packages and ensuring they are despatched promptly via mail or courier
• Having responsibility for the despatch area to ensure that the stock of publications is managed effectively and is always sufficient to meet the University’s operational requirements. Providing an efficient despatch service to ensure that requests for hard copy publications from prospective students and external organisations are met within Service Level Statement deadlines

What will you bring to the role?

• Full UK Driving licence
• Ability to work independently and as part of a team
• Customer awareness and the ability to remain calm under pressure and focus on the need to provide a high quality service at all times
• Good understanding of health and safety procedures and safe working practices

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

We know applicants may use AI tools to help prepare job applications. For guidance on how to use AI responsibly and effectively, see: Using AI in your job application

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and equality at all levels.