Facilities, Safety & Pass Office Manager

Driver and Vehicle Licensing Agency (DVLA); Birmingham; On-site; GBP 32,096 - 39,229; Full time

Benefits offered by this job

Employer pension contribution 28.97%

25 days annual leave

8 Bank Holidays + Privilege Day

Staff discount portal

Professional qualifications funded

Career development opportunities

Diversity & inclusion

Employee Assistance Programme

Job summary

Driver and Vehicle Licensing Agency (DVLA) Birmingham is seeking a Facilities, Safety & Pass Office Manager to lead the day-to-day management of office environments, security, and pass control systems to support colleagues safely and productively.

You will oversee compliance with health and safety legislation, drive continuous improvements, and coordinate with internal stakeholders and service providers to deliver high-quality workplace services.

Qualifications

• Experience in facility management within a large organisation.
• Experience monitoring and assuring health and safety compliance at a workplace.
• Experience conducting audits and assurance activities to drive improvements.
• Experience collaborating with stakeholders and service providers to deliver workplace services.

Responsibilities

• Operation of security access control systems ensuring accurate permissions for staff, contractors and visitors.
• Monitor and assess compliance with health and safety legislation, security policies, and statutory requirements, identifying risks and areas for improvement.
• Conduct audits, inspections, and assurance activities, analysing findings and translating them into actionable recommendations.
• Oversee and evaluate landlord and third-party service delivery, influencing outcomes to meet standards and contractual expectations.
• Identify, assess, and manage risks to safety, compliance and operational continuity, implementing mitigation actions.

Skills

Facility management

Audits & assurance

Health & safety compliance

Stakeholder collaboration

Job description

472594 Facilities, Safety & Pass Office Manager

Driver and Vehicle Licensing Agency

Apply before 11:55 pm on Tuesday 18th August 2026

Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%

The team plays a key role in creating and maintaining an effective working environment across DVLA. Working at the heart of the organisation, the team supports the delivery of professional workplace, facilities and accommodation services that enable colleagues to work safely, efficiently and productively. You’ll work with a wide range of stakeholders, contributing to continuous improvement, operational effectiveness and the delivery of a positive workplace experience for staff, visitors and partners.

This is an exciting opportunity to play a key role in maintaining a safe, secure and effective working environment at DVLA Birmingham. You will oversee workplace assurance, security and compliance activities, working closely with internal stakeholders and service providers to ensure services meet required standards. The role supports accommodation planning, incident management and business resilience, helping to safeguard operational continuity while delivering high-quality workplace services that enable colleagues to work safely and effectively.

Top Responsibilities

• Operation of security access control systems ensuring accurate permissions are assigned for all staff, contractors and visitors to the DVLA area.
• Monitor and assess compliance with health and safety legislation, security policies, and statutory requirements, identifying risks and areas for improvement.
• Conduct audits, inspections, and assurance activities, analysing findings and translating them into clear, actionable recommendations.
• Oversee and evaluate landlord and third-party service delivery, influencing outcomes to ensure services meet organisational standards and contractual expectations.
• Identify, assess, and manage risks to safety, compliance, and operational continuity, ensuring appropriate mitigation actions are implemented.

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

About You

To be successful in this role you will need to have the following experience:

• Experience of working in facility management.
• Experience of monitoring and assuring compliance with health and safety legislation within a workplace environment.
• Experience of carrying out audits and assurance activities, using findings to drive improvements.
• Experience of working collaboratively with stakeholders and service providers to deliver effective workplace services and customer-focused outcomes.

This vacancy closes at 23:55 on Tuesday 18th August 2026