Facilities Operations specialist

WTW; Ipswich; On-site; GBP 30,000 - 50,000; Full time

Job summary

WTW is seeking a facility management professional to ensure compliance and operational support. The role involves managing the setup of master facilities, providing insights for governance, and maintaining effective communication across the business. Ideal candidates will have experience in facility handling or related areas, showcasing a strong attention to detail and teamwork abilities.

Benefits

Inclusive work environment

Flexibility in working style

Qualifications

• Facility handling experience preferred, open to insurance professionals desiring career development.
• High attention to detail and accuracy required.
• Strong communication and relationship-building skills needed.

Responsibilities

• Ensure compliance with MRC standards and support operational processes.
• Manage the setup and renewal of master facilities.
• Conduct technical reviews and collate information for governance.

Skills

Strong numeracy skills

Strong literacy skills

Attention to detail

Excellent communication skills

Teamwork

Ability to work autonomously

Tools

MS Office Applications

Job description

In this role, you will be responsible for ensuring each facility is set-up and compliant using current binder and MRC standards. Each facility must be reviewed to ensure it provides efficiencies upstream in the broking teams and downstream into operations, including claims and accounting.

You will provide operational support for the renewal and ongoing management of facilities including:

• The setup and renewal of master facilities to current market standards
• Ensuring the facility and markets are set up in the Eclipse operating system
• Supporting business units in the development of business cases for new and renewing facilities
• Overseeing preparation of premium and risk written bordereaux
• Administration of mid-term adjustments to market standards
• Preparation of management information for governance group, business units and carriers
• Maintenance of facilities catalogue and tracker
• Query resolution – internal and external parties

Further specific responsibilities and accountabilities include:

• Working closely with business units, provide guidance and advice on changes and developments impacting delegated authority contracts and MRC line slips
• Conduct technical pre-screening checks to gauge and improve efficiencies of new and renewing facilities prior to formal governance group review
• Collate information to support business case development for new and renewing facilities for business units
• Providing latest version of draft Binding Authority Agreement / Cover holder Appointment Agreement (BAA/CAA) / Line Slip MRC wordings to business units
• Ensuring all aspects of the facility set-up process are adhered to and Eclipse operating system is completed correctly
• Final review of marketed BAA/CAA / Line Slips
• Registration of the facility on internal and external registers
• Collation of information required to support mid-term adjustments and preparation of endorsements for the market agreement by the business unit
• Ensure creation and submission of risk written and premium bordereaux as per contract
• Provision of quarterly management information regarding facility performance for carriersin our insurer MI reporting
• Liaison with 3rd party cover holders (where appropriate) to ensure effective set-up and management of the facility
• Resolution of facilities related queries with internal stakeholders, wider WTW, carriers and auditors

Qualifications

We are ideally seeking candidates with Facility handling experience. However, we are open to insurance professionals who may want to develop their careers in this direction.

• Strong numeracy and literacy skills
• Working knowledge of MS Office Applications
• Attention to detail and high degree of accuracy
• Excellent communication skills and ability to build relationships across the business
• Enjoy working within a team environment but also proven ability to work autonomousl

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.