Facilities Officer

Paradigm Housing Group; Welwyn Garden City; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Generous pension scheme

Family-friendly leave

Health cash plan

Life cover and income protection

Flexible working

Job summary

Paradigm Housing Group in Letchworth Garden City is seeking a Facilities Officer to ensure a safe, well-presented, compliant office environment. You will support day-to-day operations, health and safety checks, contractor coordination, and general workplace management for the Black Horse Road office, acting as first point of contact for colleagues and visitors.

This permanent full-time role offers 37 hours weekly, a salary of £32,733 plus benefits, and opportunities to improve facilities

Qualifications

• Experience in facilities, building support or office operations.
• Experience coordinating contractors or maintenance tasks.
• Experience handling day-to-day building queries and office support.
• Experience in large office environments.
• Experience supporting compliance checks such as fire alarm tests or inspections.
• Basic understanding of facilities management principles.
• Familiarity with building systems (HVAC, electrical, security, access control).
• Strong organisational skills and ability to manage multiple tasks.
• Excellent communication and interpersonal skills.
• Proactive, reliable and flexible with a hands-on approach.

Responsibilities

• Support the Facilities Manager with day-to-day building operations, responding to requests and raising work orders.
• Carry out routine health and safety checks including fire alarm tests, emergency lighting inspections, cleaning audits, workstation assessments and daily building walk-throughs.
• Escalate risks and maintain accurate documentation.
• Raise purchase orders, check invoices and ensure timely payment.
• Liaise with contractors to schedule and oversee reactive and planned maintenance.
• Maintain facilities records including asset registers, compliance logs, permits-to-work and contractor sign-ins.
• Act as a friendly, professional first point of contact for colleagues and visitors.
• Support the facilities helpdesk and provide updates on outstanding actions.
• Assist with office moves, furniture setups, space utilisation checks and ensuring communal areas remain tidy and well presented.
• Set up meeting rooms and liaise with IT where required.
• Support access card management, visitor processes and basic security checks.
• Monitor stock levels for essential items including stationery, first aid, cleaning and kitchen supplies.
• Assist with emergency situations such as evacuations or building incidents.
• Identify opportunities to improve facilities processes and workplace experience.
• Provide ad-hoc reception cover when required.
• Support post room operations including scanning, distribution and courier coordination.
• Maintain accurate visitor records in line with health and safety and fire regulations.
• Safely handle cash and cheques, ensuring they are accounted for and delivered securely.
• Assist with general facilities tasks such as flat-pack furniture assembly and low-risk maintenance.

Skills

Communication skills

Organisational skills

Customer service experience

Problem-solving

IT literacy including MS Office

Team player

Education

IWFM Level 2 or 3 qualification

IOSH Working Safely or Managing Safely

Tools

Microsoft Office

Job description

Facilities Officer

Location: Letchworth Garden City

On-site: 5 days per week

Salary: £32,733 + excellent benefits

Contract: Permanent

Hours: Full time, 37 hours per week

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we're proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.

We are recruiting a Facilities Officer to support the smooth, safe and efficient running of our Black Horse Road office. From welcoming office environments to collaborative workspaces, you'll help ensure our facilities remain safe, professional and enjoyable places to work for everyone who uses them. You will support day - to - day building operations, health and safety checks, contractor coordination, office support tasks and general workplace management.

You will act as a first point of contact for colleagues using the building, responding promptly to issues, monitoring service standards and helping ensure the office remains safe, compliant and well presented.

Key responsibilities

• Support the Facilities Manager with day - to - day building operations, responding to requests and raising work orders
• Carry out routine health and safety checks including fire alarm tests, emergency lighting inspections, cleaning audits, workstation assessments and daily building walk - throughs
• Escalate risks and maintain accurate documentation

• Raise purchase orders, check invoices and ensure timely payment
• Liaise with contractors to schedule and oversee reactive and planned maintenance

• Maintain facilities records including asset registers, compliance logs, permits - to - work and contractor sign - ins

• Act as a friendly, professional first point of contact for colleagues and visitors

• Support the facilities helpdesk and provide updates on outstanding actions

• Assist with office moves, furniture setups, space utilisation checks and ensuring communal areas remain tidy and well presented

• Set up meeting rooms and liaise with IT where required

• Support access card management, visitor processes and basic security checks

• Monitor stock levels for essential items including stationery, first aid, cleaning and kitchen supplies

• Assist with emergency situations such as evacuations or building incidents

• Identify opportunities to improve facilities processes and workplace experience

• Provide ad - hoc reception cover when required

• Support post room operations including scanning, distribution and courier coordination

• Maintain accurate visitor records in line with health and safety and fire regulations

• Safely handle cash and cheques, ensuring they are accounted for and delivered securely

• Assist with general facilities tasks such as flat - pack furniture assembly and low - risk maintenance

Our expectations

• A well r un, safe and compliant office environment
• Prompt response to facilities issues and colleague requests
• Accurate record - keeping and audit - ready documentation
• Strong contractor coordination and minimal disruption to building users
• High standards of presentation across meeting rooms and communal areas
• Clear communication with colleagues, visitors and contractors
• Proactive identification of risks, improvements and efficiency opportunities

Essential experience

• Experience working in facilities, building support, customer service or an operational role
• Experience coordinating contractors or maintenance tasks
• Experience handling day - to - day building queries and office support activities
• Experience working in a large office environment
• Experience supporting compliance checks such as fire alarm tests or inspections
• Good general understanding of facilities management principles
• Basic knowledge of health and safety requirements including fire safety and risk assessments
• Familiarity with building systems such as HVAC, electrical, security and access control
• Strong organisational skills and ability to manage multiple tasks
• Excellent communication and interpersonal skills
• Good problem - solving ability and practical approach
• Confident using IT systems including Microsoft Office
• Ability to work independently and as part of a wider team
• Ability to interpret simple technical information
• Proactive, reliable and flexible with a hands - on approach
• Professional and approachable, able to build positive relationships
• Strong attention to detail and pride in maintaining a high - quality workplace
• Calm under pressure and able to respond effectively in emergencies
• Commitment to safety, service excellence and continuous improvement

Desired experience

• IWFM Level 2 or 3 qualification (or working towards)
• IOSH Working Safely or Managing Safely certification
• Experience supporting office moves or space planning

Benefits

• annual salary: £ 32,733 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan - claim up to £1,800 for everyday health costs (plus free kids' cover)
• Life cover and income protection
• Flexible working - hybrid options, modern offices, free parking & EV charging

And that's just the beginning! We're also thrilled to provide:

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Working Hours & Additional Pay

• 37 hours per week (Monday - Friday); occasional weekend work may be required.

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 08.10.2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.