Facilities Manager (Hard & Soft)

ISS Facilities Services; Preston; Sur place; GBP 42 000 - 56 000; Plein temps

Résumé du poste

ISS Facilities Services in Preston is seeking an experienced Facilities Manager (Hard & Soft) to own a regional portfolio across multiple sites. You will manage both building maintenance and contract cleaning, ensuring performance, compliance and value for money while maintaining strong client relationships on a high-profile government contract.

You will be the key interface between the client and operational teams, driving high standards, transparency and compliance across the portfolio, with

Qualifications

• IOSH Managing Safely qualification is essential.
• Level 3 or Level 4 Facilities Management qualification or progressing toward it.
• Experience managing client expectations in a complex contract environment.
• Experience leading site-based teams and managing subcontractors.

Responsabilités

• Oversee hard and soft FM service delivery across multiple sites.
• Manage client relationships and proactively resolve service issues.
• Ensure compliance with statutory requirements and SFG20 maintenance standards.
• Lead site-based teams including supervisors, engineers and cleaners.
• Oversee subcontractor performance and service quality.
• Monitor KPIs, SLAs and performance metrics using CAFM (Maximo).

Connaissances

Hard FM

Soft FM

Client management

People management

Safety compliance

Formation

IOSH Managing Safely

Facilities Management Level 3/4

Outils

Maximo CAFM

Description du poste

Location: Preston, PR1 1DD (with local travel)

Hours of work: 40

Contract Type: Permanent

We are recruiting for an experienced dual-service Facilities Manager to join our team supporting a high-profile government contract.

Location: Preston with local travel to Accrington, Blackburn, Burnley, Chorley, etc.

Job Description

You will take full ownership of service delivery across your allocated regional sites - 10 local job centres and offices.

Managing both building maintenance and contract cleaning, you will ensure performance, compliance, and value for money while maintaining strong client relationships within a complex and highly regulated environment.

You will act as the key interface between the client and operational teams, ensuring we consistently demonstrate high standards, transparency, and compliance.

Key Responsibilities

• Oversee hard and soft FM service delivery across multiple sites
• Manage client relationships and proactively resolve service issues
• Ensure full compliance with statutory requirements and SFG20 maintenance standards
• Manage site-based teams including supervisors, engineers, and cleaners (where applicable)
• Oversee subcontractor performance, compliance, and service quality
• Monitor and report on KPIs, SLAs, and performance metrics using CAFM system (Maximo)

Professional and Personal Competencies/Qualifications

• Strong understanding of both hard and soft FM services
• Experience managing client expectations in a complex contract environment
• IOSH Managing Safely qualification
• Understanding of statutory compliance requirements
• Working towards Level 3 or Level 4 qualification in Facilities Management
• Previous people management / line management experience

This is an opportunity to manage a prestigious government contract, operating within a structured, high-expectation environment where professionalism and service excellence are critical.

If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

Facilities Manager (Hard & Soft)

Company: ISS Facilities Services

Hours: Full-time

Location: Preston

Working pattern: On-site

Job type: Permanent

Posting date: 3 Nov 2026

Closing date: 3 Dec 2026

Summary

Facilities Manager

Contract: Government

Location: Preston, PR1 1DD (with local travel)

Hours of work: 40

Contract Type: Permanent

We are recruiting for an experienced dual-service Facilities Manager to join our team supporting a high-profile government contract.

Location: Preston with local travel to Accrington, Blackburn, Burnley, Chorley, etc.

Job Description

You will take full ownership of service delivery across your allocated regional sites - 10 local job centres and offices.

Managing both building maintenance and contract cleaning, you will ensure performance, compliance, and value for money while maintaining strong client relationships within a complex and highly regulated environment.

You will act as the key interface between the client and operational teams, ensuring we consistently demonstrate high standards, transparency, and compliance.

Key Responsibilities

• Oversee hard and soft FM service delivery across multiple sites
• Manage client relationships and proactively resolve service issues
• Ensure full compliance with statutory requirements and SFG20 maintenance standards
• Manage site-based teams including supervisors, engineers, and cleaners (where applicable)
• Oversee subcontractor performance, compliance, and service quality
• Monitor and report on KPIs, SLAs, and performance metrics using CAFM system (Maximo)

Professional and Personal Competencies/Qualifications

• Strong understanding of both hard and soft FM services
• Experience managing client expectations in a complex contract environment
• Previous people management / line management experience
• IOSH Managing Safely qualification
• Understanding of statutory compliance requirements
• Working towards Level 3 or Level 4 qualification in Facilities Management

This is an opportunity to manage a prestigious government contract, operating within a structured, high-expectation environment where professionalism and service excellence are critical.

If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

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