Facilities Manager (Commercial & Student Accommodation) - London

Lumis Living; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading student accommodation provider in London seeks a Facilities Manager to oversee maintenance and compliance across their properties. The role involves managing operational budgets, ensuring high customer experience, and leading a dedicated team. Ideal candidates will have a strong FM background and relevant qualifications, with a focus on health and safety standards.

Qualifications

• Recognised FM qualification required.
• Proven background in student co-living hospitality.
• Experience in customer-focused environments.

Responsibilities

• Manage day-to-day maintenance across properties.
• Ensure compliance with health and safety regulations.
• Prepare monthly management accounts.

Skills

Customer Experience

Health & Safety regulations

IT capability

Communication

Education

FM Degree

CWIFM

Chartered FM

Tools

FM systems

BMS

PPM scheduling tools

Job description

About us:

Introducing Lumis, a premier student accommodation provider offering a unique blend of comfort, convenience, and community. With current locations in the vibrant cities of Cardiff and Leicester in the UK, Lumis is expanding its reach across Europe. In Austria, Lumis boasts two state-of-the-art sites, one nestled in the cultural hub of Graz, and the other in the enchanting city of Vienna. Further expanding its international footprint, Lumis proudly presents a contemporary residence in Leipzig, Germany, providing students with a home away from home.

Excitingly, Lumis has its sights set on new horizons, with the construction of a dynamic student housing project underway in the heart of Dublin, Ireland. Additionally, a promising site in Portugal is in the pipeline, promising to bring the Lumis experience to even more students seeking modern, secure, and vibrant living spaces. Elevate your student living with Lumis - where every location is not just a place to stay, but a community to thrive in.

Main purpose of the role

Reporting to The Head of H&S and FM, with a dotted line into the Acquisitions team, the London FM will be a key part of the Operational & Commercial team with responsibility for the day-to-day management of planned and reactive maintenance across the Viridis Real Estate Commercial portfolio and LUMIS Living Portfolio,

Ensuring that the H&S and FM management aligns with company policies, procedures, and industry best practices.

To provide comprehensive two-way communication to key stakeholders, staff and customers and maintain statutory compliance and operational control of facilities within the Estate.

Ensuring facilities services are delivered within the agreed budgets.

To maintain the digitised reactive maintenance, PPM & compliance schedules for each property

Deliver reports and dashboards for operational reviews for each property

Support the establishment and maintenance of 25-year lifecycle plans for each property

To be the central focal point for FM, bringing together all projects, capex forecasting, refurbishment plans, documentation structures, and FM administration.

Responsibilities:

Customer Experience

• Develop and maintain a professional working relationship with the site leads and other influential individuals within or connected to the business. Make regular contact including, but not limited to, attending relevant meetings, working groups, forums, etc

Operational

• Strict adherence to implementation of statutory compliance, health, safety, and environmental compliance, HR policies and procedures, and other statutory regulations and policies.
• Ensure that 3rd parties and maintenance personnel are progressing, updating and completing jobs in a timely and accurate fashion to fulfil required SLAs.
• Manage and direct as necessary suppliers and third-party sub-contractors to meet requirements.
• Prepare monthly reports for the board and other business reports as necessary.
• Share operational best practices within the business.
• Ensure that the operational brand and built environment are maintained, including cleanliness and standards
• Plan and manage resource levels to adequately deliver planned and reactive works in line with requirements.
• To ensure all necessary reports are produced and available for discussion at meetings
• To ensure all reports are checked and issues are dealt with regularly.
• To ensure all Health and Safety audits are actioned as necessary and that all operatives are following the required safe working practices.
• Manage productivity levels .
• Monitor and manage the scheduling of jobs on the Elog system to ensure all jobs are scheduled within the SLA and achieve the required KPI.
• Lead and support with contract management of FM Soft Services, Security, Cleaning, etc.
• Support the design development for new projects and acquisitions
• Build Lifecycle and refurbishment plans for all commercial assets
• Produce business proposals for and capex work to enable board decision-making
• Develop sinking funds for all properties

Financial

• Preparation of monthly management accounts
• Provide timely and detailed information supporting the development of budget plans.
• Ensure that subcontract paperwork is processed timely.
• Maintain and manage acceptable levels of expenses of report lines.
• Manage and analyse monthly area cost reports, focusing on costs and budget variance.
• Continuously review the operational efficiencies with the Finance Manager, including such areas as daily jobs, material costs, sub-contractor usage, and out-of-hours issues.

People

• Conduct yourself within the LUMIS Living values
• Ensure objectives are set, and performance is measured through appraisals and regular reviews
• Manage, motivate, train, coach, and support your team to deliver the required standards
• Communicate relevant information, ensuring it is cascaded timely and effectively
• Ensure that a customer-focused approach is maintained throughout the designated properties.
• Nurture the talent pool within the region and develop strengths and weaknesses of individuals in the report line.
• Manage the productivity, SLA, and KPIs.
• Ensure all maintenance teams are trained in the relevant areas to perform required tasks.

Profile:

• A recognised FM qualification: CWIFM, Chartered FM, FM Degree, etc
• Proven background in a similar role in a student Co-living Hospitality or commercial environment
• Experience working within an environment where high emphasis is placed on excellent Customer Experience
• IT capability, working with FM systems BMS, and PPM scheduling tools
• Proven track record in achieving financial targets
• Ability to manage, communicate, and review workloads.
• Health & Safety regulations
• Building Safety Act and property compliance experience
• Remote Management and appraisals
• Understanding of working to SFG20 Standards & CIBSE Guide M 2023
• Experience in delivering and making lifecycle and capex plans across a diverse portfolio.