Facilities Manager (Commercial & Student Accommodation) - London

ZipRecruiter; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in student accommodation is seeking a Facilities Manager to oversee maintenance and compliance across their properties. This role involves collaboration with teams, managing contractors, and ensuring high standards of customer experience and safety. Ideal candidates will have a recognized FM qualification and experience in hospitality or commercial environments.

Qualifications

• Recognized FM qualification required.
• Proven experience in student co-living or hospitality.
• Strong financial management skills.

Responsibilities

• Manage planned and reactive maintenance across portfolios.
• Ensure compliance with health, safety, and environmental regulations.
• Prepare management accounts and support budget development.

Skills

Customer Experience

Financial Management

Health & Safety Compliance

Education

FM Degree

Chartered FM

CWIFM

Tools

FM Systems

BMS

PPM Scheduling

Job description

Job Description

About us:

Introducing Lumis, a premier student accommodation provider offering a unique blend of comfort, convenience, and community. With current locations in Cardiff and Leicester in the UK, Lumis is expanding across Europe, including Austria with sites in Graz and Vienna, and Leipzig in Germany. Lumis is also developing new projects in Dublin, Ireland, and Portugal, aiming to bring modern, secure, and vibrant living spaces to more students. Elevate your student living with Lumis — where every location is a community to thrive in.

Main purpose of the role:

Reporting to The Head of H&S and FM, with a dotted line into the Acquisitions team, the London FM will be a key part of the Operational & Commercial team, responsible for managing planned and reactive maintenance across the Viridis Real Estate Commercial portfolio and LUMIS Living Portfolio. The role ensures alignment with company policies, statutory compliance, and operational control of facilities, while delivering services within budget, maintaining digital maintenance schedules, and supporting lifecycle planning.

Responsibilities:

Customer Experience:

• Develop and maintain professional relationships with site leads and other stakeholders through regular contact and participation in meetings, forums, etc.

Operational:

• Ensure compliance with statutory health, safety, environmental, HR policies, and other regulations.
• Manage third-party contractors, monitor job progress, and ensure timely completion.
• Prepare reports for the board and operational reviews.
• Share operational best practices and maintain standards of cleanliness and safety.
• Plan resource levels for planned and reactive works.
• Ensure timely reporting and action on issues, health and safety audits, and safe working practices.
• Manage productivity, scheduling, and contract management for FM services.
• Support project development, lifecycle, and refurbishment planning, including business proposals and sinking funds.

Financial:

• Prepare management accounts and support budget development.
• Process subcontractor paperwork and monitor expenses.
• Analyze cost reports and review operational efficiencies with the Finance Manager.

People:

• Align behavior with Lumis values.
• Set objectives, conduct performance reviews, and develop team skills.
• Communicate effectively and maintain a customer-focused approach.
• Nurture talent, manage productivity, SLA, and KPIs, and ensure team training.

Profile:

• Recognized FM qualification (e.g., CWIFM, Chartered FM, FM Degree).
• Proven experience in a similar role within student co-living, hospitality, or commercial environments.
• Experience with customer experience focus, FM systems, BMS, PPM scheduling, and lifecycle planning.
• Strong financial management skills, knowledge of health & safety, building safety, and property compliance standards.
• Ability to manage remote teams, review workloads, and work according to SFG20 Standards & CIBSE Guide M 2023.