Facilities Manager - Colleague Services Manager

TN United Kingdom; York; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in facilities management is seeking a Colleague Services Manager to ensure service excellence in their York offices. The successful candidate will manage facilities services, uphold high standards, and engage with clients and teams effectively. This role offers various benefits, including flexible holiday options and extensive training opportunities.

Benefits

Virtual GP services

Financial wellbeing schemes

Flexible holiday options

High street discounts

Cycle-to-work schemes

Life cover

Pension contributions

Share plans

Recognition awards

Extensive training and development opportunities

Qualifications

• Experience in FM delivery and operational environments.
• Proven experience managing multidisciplinary teams.
• Highly computer literate with strong client engagement skills.

Responsibilities

• Managing contracted facilities services at client sites.
• Overseeing staff recruitment, training, and performance management.
• Ensuring service delivery complies with contractual requirements.

Skills

Client engagement

Problem-solving

Communication

Team management

Health and safety knowledge

Education

Health and Safety Certification (e.g., IOSH Managing Safely)

Tools

Microsoft applications

Job description

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Client:

Location:

York, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5e1f9b2354aa

Job Views:

4

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

Job Overview

The Colleague Services Manager (Facilities Manager) plays a key role in ensuring that all colleagues within an Aviva building receive service excellence while working in an Aviva workplace. The successful candidate will have an excellent eye for detail, be able to effectively deliver all services within the York offices, and ensure standards are upheld. They will also provide support to the Colleague Services team covering the North Region, including four additional offices. The role requires sound knowledge of safe practices, familiarity with flow/best practice cleaning, and supporting onsite teams during events. The candidate must deliver exemplary standards across the York offices and act as an ambassador for all services.

Main Duties

• Managing contracted facilities services at client sites within their responsibility; ensuring alignment with Mitie business unit processes and procedures.
• Establishing, maintaining, and developing effective professional relationships with clients, Mitie staff, and other key stakeholders.
• Ensuring service delivery complies with contractual requirements and SLA/KPI standards.
• Supporting and managing subcontractor work, reviewing RAMS, raising permits, and setting to work according to Mitie/Aviva procedures.
• Occasionally attending sites out of normal hours due to staff patterns or out-of-hours work.
• Maintaining accurate contract administration and records during site visits.
• Managing site facilities to the highest standards.
• Overseeing staff recruitment, training, retention, career development, and succession planning in line with MITIE's HR policies.
• Handling daily staff issues such as recruitment, discipline, and development.
• Planning holidays and managing vacancies to ensure service continuity.
• Participating in training and appraisal activities.
• Following health and safety policies, reporting deficiencies to your Line Manager.
• Arranging regular team meetings, providing support and direction.
• Completing training matrices for the team.
• Assessing damage jobs for cost recovery.
• Liaising on accident investigations and ensuring corrective actions are completed.
• Monitoring CAFM system and WO performance data, identifying issues early, and mitigating with support from leadership.
• Ensuring the team has the right tools and equipment.
• Auditing the building to maintain high standards.
• Ordering consumables.
• Encouraging ideas for innovation, recycling, reducing, re-use, and improved working methods.
• Supporting building events with housekeeping duties.
• Collaborating with other supply partners.
• Managing and assessing team performance.
• Managing winter gritting programs with suppliers.
• Supporting on-site event activities as needed.
• Maintaining relationships with all onsite suppliers.
• Learning from peers across sites and supporting new ways of working.
• Performing any other duties as requested by your Line Manager or the Client.

What we are looking for

The ideal Facilities Manager will have experience in FM delivery, knowledge of CDM regulations, and success in operational environments. They should hold a health and safety certification (e.g., IOSH Managing Safely) and have knowledge of Quality Management Systems. Proven experience managing multidisciplinary teams, including recruitment, disciplinary actions, grievances, appraisals, and performance management, is essential. The candidate must be capable of managing operational finances, be highly computer literate, and experienced with Microsoft applications. They will be responsible for compiling management reports, supporting site audits, and demonstrating strong client and customer engagement skills. Experience in delivering FM services in high-profile office environments, understanding of H&S and statutory compliance, stakeholder management, team management, and excellent communication skills are required. The candidate should be adaptable, proactive in problem-solving, and passionate about continuous improvement, customer service, and people engagement.

We offer a range of benefits, including virtual GP services, financial wellbeing schemes, flexible holiday options, high street discounts, cycle-to-work schemes, life cover, pension contributions, share plans, recognition awards, and extensive training and development opportunities.

We are committed to inclusive recruitment. If you need reasonable adjustments during the process, please contact Sophie Willson via email.