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Facilities Manager

Macro

London

On-site

GBP 50,000 - 55,000

Full time

3 days ago

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Job summary

A leading facilities management company seeks a Facilities Manager in London. The role demands a highly organized leader to ensure exceptional service delivery and foster strong relationships across the estate, while managing budgets and operational needs efficiently. We're looking for a candidate who thrives in a community-focused environment and has a proven record in facilities management, emphasizing communication and compliance with regulatory standards.

Qualifications

Proven track record in a managerial role in operational facilities management.
Ability to work to tight deadlines.
High level of practical knowledge of relevant employment and health and safety regulations.

Responsibilities

Ensuring delivery of high standards and exceptional customer experience.
Developing and managing budgets for facility-related expenses.
Overseeing routine maintenance, repairs, and improvements for efficiency.

Skills

Communication

Customer Service

Organizational Skills

Leadership

Problem Solving

Education

IOSH or NEBOSH Certification

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Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

We are seeking a highly organised and experienced Facilities Manager to join our team.

In this role, you will ensure the delivery of high-standards services and an exceptional customer experience for the Client.

Main Responsibilities will include:

Acting as a single point of contact (SPOC) / interface for the for the Exec Team and senior stakeholders.
Supporting building users’ operational needs and coordinating activities to enable these objectives as appropriate.
Supporting site leadership and cross-functional operational needs and coordinating activities to enable these objectives as appropriate.
Building and maintaining strong relationships across the estate.
Ensuring alignment, connectivity, and engagement with services in the delivery chain and other service functions, identifying, developing, and optimising solutions that best align with the client’s needs.
Driving consistency in standards.
Ensuring consistency of approach and compliance with legislative and regulatory requirements.
Providing oversight, direction, and targets for all supply chain participants.
Supporting the delivery of onsite engagement activities.
Escalating user requirements/demands that cannot be fulfilled due to service scope and availability constraints.
Line management of the Guest Experience Coordinators and the AFM.
Overseeing routine maintenance, repairs, and improvements to ensure facilities function efficiently and safely.
Developing and managing budgets for facility-related expenses, including maintenance, repairs, and services.
Overseeing and negotiating contracts with external service providers for various needs (i.e. cleaning, security, and maintenance, print/post, catering).
Ensuring compliance with health and safety regulations, conducting inspections, and implementing safety measures.
Overseeing space planning, renovations, and relocations within the facility.
Supervising facility staff, including maintenance, security, and cleaning personnel.
Maintaining communication with tenants, occupants, and stakeholders regarding facility-related matters.
Developing and implementing long-term strategies for facility management and improvements.
Responding to emergencies and other urgent issues involving the facility.

About You

The ideal candidate will have:

Proven track record in a managerial role in operational facilities management.
Excellent communication and customer service skills.
Ability to work to tight deadlines and provide high-quality work.
Ability to effectively question methods and strategies to ensure effectiveness of activities conducted.
Highly experienced manager with proven ability to inspire and motivate the workforce to deliver world-class customer service.
High level of practical knowledge of relevant employment, hygiene, Health and Safety and general legislative requirements.
IOSH or NEBOSH Preferred.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact macro.careers@macro-group.com to speak to a member of our team.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Project Management and Customer Service
Industries
Facilities Services

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