Facilities Manager

Manchester Arndale; Hatfield; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

OCS UK & Ireland is seeking a Facilities Manager to oversee soft and hard services, manage budgets, and maintain client relationships across facilities. You will supervise staff and contractors, develop maintenance schedules, and ensure compliance with health, safety, and sustainability standards.

The role requires strong leadership, excellent communication, and a solid understanding of building systems. You will report to senior management and coordinate with multiple departments to deliver

Qualifications

• Experience in facilities management or a related field.
• Strong leadership and project management skills.
• Knowledge of building systems, maintenance processes and service delivery best practices.
• Excellent communication skills, both verbal and written.
• Ability to prioritise tasks and manage time effectively.
• Familiarity with facilities/service management software.

Responsibilities

• Manage delivery of soft services (catering, cleaning, security) and hard services (building maintenance, HVAC, electrical systems).
• Supervise service staff and external contractors to ensure high standards.
• Develop and implement maintenance and service schedules for all facilities.
• Ensure health and safety compliance through regular inspections and risk assessments.
• Manage budgets and expenses related to services, ensuring cost-effective solutions.
• Serve as main point of contact for clients and maintain strong relationships.
• Coordinate with other departments to meet organisational needs.
• Oversee procurement and maintenance of equipment and supplies.
• Handle emergencies and service disruptions promptly to minimise impact.
• Maintain accurate records of maintenance activities and expenses.
• Implement sustainability practices within facilities management.

Skills

Leadership

Project management

Facilities management

Building systems knowledge

Health & safety

Communication

Time management

Software familiarity

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.


• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.


• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.


• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!


• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

As a Facilities Manager, you will be responsible for overseeing both soft and hard services, ensuring the comprehensive management of facilities. Reporting to senior management, you will supervise service staff and external contractors, develop and implement maintenance and service schedules, and manage budgets related to all aspects of facilities management. You will also serve as the main point of contact for clients, ensuring their needs are met and maintaining strong relationships.

Key Responsibilities

• Manage the delivery of both soft services (catering, cleaning, security) and hard services (building maintenance, HVAC, electrical systems)


• Supervise service staff and external contractors, ensuring all work is completed to a high standard


• Develop and implement maintenance and service schedules to ensure regular and effective delivery of all services


• Ensure compliance with health and safety regulations, conducting regular inspections and risk assessments


• Manage budgets and expenses related to both soft and hard services, ensuring cost-effective solutions


• Serve as the main point of contact for clients, addressing their needs and concerns promptly


• Coordinate with other departments to ensure facilities meet the needs of the organisation


• Oversee the procurement and maintenance of equipment and supplies for all services


• Handle emergency situations and service disruptions promptly to minimise impact


• Maintain accurate records of maintenance and service activities and expenses


• Implement sustainability practices and initiatives within the facilities management

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK


• Experience in facilities management or a related field, with expertise in both soft and hard services


• Knowledge of building systems, maintenance processes, and service delivery best practices


• Strong leadership and project management skills


• Ability to prioritise tasks and manage time effectively


• Familiarity with relevant software for facilities and service management


• Excellent problem-solving abilities and attention to detail


• Strong communication skills, both verbal and written


• Proactive and adaptable, able to respond to changing demands and priorities

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.