Facilities Manager

Penguin Random House UK; Greater London; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Bonus scheme

Benefits package

Job summary

Penguin Random House UK seeks a Facilities Manager in London on a permanent basis. You will lead a Facilities Team, overseeing hard and soft FM services, and work with external partners to ensure safe, compliant and efficient operations.

You’ll manage budgets, drive continuous improvement, and maintain high standards of service delivery and workplace experience for a busy, high-profile site.

Qualifications

• Experience in a large or complex workplace.
• 1+ years managing hard and soft FM services.
• Strong knowledge of statutory compliance and building safety requirements.
• Contractor and supplier management with SLAs and KPIs.
• Budgets and financial reporting experience.

Responsibilities

• Maintain and test building systems with planned and reactive maintenance.
• Manage property operating budget including forecasting and reporting.
• Oversee Facilities projects, alterations and refurbishments, ensuring delivery against scope, cost and schedule.
• Monitor landlord approvals and compliance related to building works.
• Lead Facilities Team and coordinate with internal partners and external service providers.

Skills

Facilities management

Hard & soft FM

Budget management

Team leadership

Contractor management

Stakeholder management

MS 365 CAFM

IOSH Managing Safely

Tools

MS 365 / CAFM

Help-desk systems

Job description

We have a new opportunity to join our team as a Facilities Manager on a permanent basis in London. This is a brilliant opportunity to take ownership of the day-to-day workplace experience across a busy and high profile site, leading the people, partners and services that help to create a safe and welcoming environment for everyone who works there.

Reporting to the Facilities Director, you’ll oversee the smooth and effective operation of the site, working closely with our Facilities Team and external service partners to maintain high standards across everything from service delivery and compliance to sustainability and operational resilience.

Relationships will be at the heart of this role, and you’ll work closely with colleagues across Penguin Random House, DK and BMG, getting to know the needs and culture of each business. Alongside this, you’ll lead and develop a knowledgeable, collaborative and customer-focused Facilities Team, creating a culture of excellent service and continuous improvement.

Key responsibilities

• Ensure business critical building systems are effectively maintained, tested and supported through robust planned and reactive maintenance arrangements.
• Manage the property operating budget, including forecasting, financial control and reporting.
• Oversee Facilities projects, alterations and refurbishments, ensuring delivery against agreed scope, cost, programme and risk.
• Manage landlord approvals and other requirements associated with building works.
• Monitor workplace standards through inspections, audits and quality controls, making sure remedial actions are completed promptly.
• Maintain effective emergency response and business continuity arrangements, including support for critical incidents when required.
• Use Facilities systems, operational data and performance reporting to monitor service delivery, identify trends and support decision making.
• Maintain oversight of Facilities related risks, ensuring appropriate mitigation, escalation and reporting.
• Manage outsourced hard and soft FM contracts against agreed SLAs, KPIs and service standards.
• Monitor supplier performance, value for money and opportunities to improve service delivery.
• Oversee contractor compliance, including risk assessments, permits to work, insurance and other required documentation.
• Support procurement, tendering, mobilisation, contract renewal and supplier transition activity.
• Manage workplace adjustments arising through the Tailored Adjustment Plans process.
• Maintain appropriate statutory and operational Facilities documentation, records and asset information.

What you’ll bring

• Demonstrable facilities management experience within a large or complex workplace.
• Experience managing both hard and soft FM services.
• Strong knowledge of statutory compliance and building safety requirements.
• Proven contractor and supplier management experience, including SLAs and KPIs.
• Budget management and financial reporting experience.
• Proven team leadership and performance-management experience.
• Experience managing incidents, emergencies and business continuity arrangements.
• Strong stakeholder management, communication and customer-service skills, with the ability to work effectively at all levels.
• Experience using Microsoft 365 and Facilities/CAFM or help-desk systems.
• IOSH Managing Safely or equivalent/higher health & safety qualification.

Preferred criteria

• IWFM qualification or professional membership.
• NEBOSH qualification or equivalent advanced health & safety training.
• Experience delivering Facilities projects, refurbishments or workplace change.
• Experience working within a multi-occupier corporate environment.

Disability Confident

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. The essential criteria for this role are listed as part of the ‘What you’ll bring’ section.

There may be times when the volume of applications means we cannot take all eligible candidates to interview. We encourage you to tell us about any reasonable adjustments you may need by emailing [e-mail]. Remember, you only need to share what you are comfortable with, for us to support your request.

AI

Here at Penguin, we believe in the power of authenticity and human creativity. When you apply for a position, we want to encourage you to showcase your unique voice. Throughout our recruitment process, please share your own thoughts, experiences, and skills. This helps us get a true sense of who you are and what you might bring to our team.

We celebrate creativity and diverse perspectives, so please be yourself! While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you.

The salary for this opportunity is c. £60,000 depending on how your skills and experience align to the role, plus a generous bonus scheme and benefits.

While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. However, for this role we require the successful candidate to work from our London-based offices 5 days per week.