Facilities Management Works Co-ordinator

Royalmailgroup; Leeds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading company is seeking a Facilities Management Works Coordinator in Leeds. The role involves coordinating jobs, managing customer queries, and ensuring efficient building maintenance. The ideal candidate will possess strong customer service skills and be proficient in Microsoft Office, especially Excel. This position offers a hybrid working model with a focus on flexibility.

Benefits

On-site parking

Gym facilities

Canteen facilities

Qualifications

• Experience in customer service and administration.
• Knowledge of Facilities Management services and work scheduling is beneficial.

Responsibilities

• Coordinate and dispatch jobs to engineers.
• Monitor building maintenance requests and ensure schedules are accurate.
• Manage queries via email, telephone, and face-to-face interactions.

Skills

Customer-focused

Conflict management

Organizational skills

Problem-solving

Communication

Tools

Microsoft Office

Excel

Job description

Job reference number

323547

Facilities Management Works Co-ordinator - Leeds (BB6)

Salary £24,000 per annum, 6% bonus potential, 22.5 days annual leave plus bank holidays

Full time, 37.5 hours per week

Permanent

Leeds Mail Centre, Leodis Way, Stourton, Leeds, LS10 1AZ

Job Description

Royal Mail's property estate, with around 1850 properties, is one of the largest in Europe. It includes local delivery offices, offices, vehicle garages, rail hubs, and automated parcel superhubs. The Property and Facilities Solutions team maintains the safety and upgrades of these buildings. We are seeking a Facilities Management Works Coordinator based at the National Service Centre in Leeds.

The Role

You will work in a fast-paced environment, coordinating and dispatching jobs to engineers, monitoring building maintenance requests, and ensuring schedules are accurate and jobs are completed efficiently. You will liaise with subcontractors, managed agents, and hire teams to ensure timely completion of works, identify at-risk jobs, and escalate issues to meet targets.

Using your first-class customer service skills, you will manage queries via email, telephone, Teams, and face-to-face interactions, supporting the Helpdesk, Engineering, and customers to maximize resource and productivity, providing a seamless customer experience.

Flexibility is essential as you may need to cover additional tasks, including annual leave cover and volume demands across other team areas.

About You

You should demonstrate the following skills and experience:

• Customer-focused with excellent telephone manners
• Experience in customer service and administration
• Knowledge of Facilities Management services and work scheduling (beneficial)
• Confident communicator with strong conflict management skills
• Good organizational and problem-solving skills
• Proficient in Microsoft Office, especially Excel (filters and formulas), with high accuracy
• Ability to prioritize and manage multiple tasks
• Willing to attend the Leeds office 3-5 days a week

Location and Attendance

Working hours are 08:00 - 16:00, Monday to Friday, with a hybrid approach: 3 days in the Leeds office and 2 days remote. Training will be on-site, possibly full-time during training. Flexibility to attend 5 days if required is necessary.

Leeds Mail Centre offers on-site parking, is near the city center with good public transport links, and has an on-site gym and canteen facilities.

Additional Information

Royal Mail values trust and transparency. The interview process will include sharing questions in advance to help you prepare. We support diversity and inclusion and can accommodate adjustments during the application process.

Closing Date: Monday 26th May

Job Enquiries: [e-mail]

Recruitment Enquiries: [e-mail]

For CV and interview preparation, online courses are available on SuccessFactors: ‘CV Guidance’ and ‘Interview Skills’.

Applicants must meet the minimum eligibility criteria, which should be checked before applying. Internal application criteria are available here. Approval from your line manager and possibly HR is required before proceeding.

Terms of Appointment

• Continuous service will be maintained
• Joining the RMPFS DC pension scheme unless part of RMPP
• Annual leave entitlement as per the advert, with current entitlement maintained until the end of the leave year
• PFSL benefits only, excluding Royal Mail’s benefits
• Loss of any recent free share allocations under 3 years old