Facilities Management Assistant

UPP; Leeds; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

25 days holiday

Life insurance

Pension

Cycle to work scheme

Store discounts

UPP Rewards portal

Two volunteering days per year

Job summary

UPP is seeking a Front of House Assistant in Leeds for a part-time role. The position covers reception duties, use of a real-time helpdesk system, and on-site administration tasks.

Working 20 hours per week from 3pm to 7pm, Monday to Friday, you will support residents and university clients, handle visitor records, and assist with safety and security procedures while contributing to a positive team environment.

Qualifications

• Experience in a similar front-of-house/reception role.
• Strong communication and organisational skills.
• Attention to detail and team work.

Responsibilities

• Provide a comprehensive reception service for residents and offices; manage visitor records and issue keys.
• Assist managers with co-ordination of on-site activities and regular reporting.

Skills

Reception experience

Forthright communication

Tools

Helpdesk software

Job description

Here at UPP we currently have an exciting opportunity for a Front of House Assistant to join our team.

The Front of House Assistant will be responsible for operating the Reception Desk, and a computerised system that controls real time helpdesk monitoring for reactive and planned maintenance work.

This is a permanent, part- time position working 20 hours per week from 3pm to 7pm Monday to Friday. The salary is £13,542.99 per annum.

Role responsibilities include:

• Provide an excellent and comprehensive reception service to the residence and to the offices; keep records of all visitors, contractors and issue keys when required
• Assist the relevant manager(s) in the co-ordination of all on-site activities and day to day administration plus complete all regular reporting
• Carry out regular walks of the residence and grounds, monitoring and reporting any security/safety issues to the relevant manager
• Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement
• Manage and monitor out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions
• Liaise, as necessary, with other UPP staff, university clients, sub-contractors, residents and conference delegates

We truly care about the experience of our residents and invite you to join our friendly and passionate team to help make a positive difference to students living away from home in our accommodation.

We are looking for

you to have experience in a similar role and environment with great communication and organisation skills, along with an attention to detail and the passion to work as a team to do an excellent job.

You will also be flexible to work (with notice) additional hours when the need arises, especially during the main student arrival and departure weekends.

Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS.

What we offer:

In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, store discounts, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.

We also give two paid volunteering days each year to support a charity of your choice.

Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity.

Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.

Investors in People is an accreditation that is granted to organisations that demonstrate a clear commitment to the people who make up an organisation. Only 17% of accredited organisations meet the gold standard, so as a company we are extremely proud and excited to hold this award.