Facilities Maintenance Technician

EcoSolutions; North East; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement 23 days

Company pension

Discount scheme

Wellbeing support

Cycle to work

Life Assurance

Income Protection

Development opportunities

Job summary

Northumbrian Water Group (NWG) is seeking a practical, hands-on maintenance operative to deliver reliable repair and preventative work across our facilities. You will handle basic electrical and plumbing tasks, support contractors, and assist with courier duties while ensuring tasks align with NWG safety procedures.

With a focus on initiative and reliability, you will respond to helpdesk requests, maintain documentation, and drive a safe, compliant environment.

Qualifications

• Hands-on, proactive with practical experience in electrical, plumbing and building maintenance.
• Ability to interpret RAMS and follow safety procedures.
• Good communication and teamwork, with a solution-focused mindset.

Responsibilities

• Carry out basic emergency and remedial repairs.
• Coordinate with contractors to ensure safe, efficient task completion.
• Respond to helpdesk requests and assist with courier duties as needed.
• Follow Northumbrian Water procedures and maintain safe workplaces.

Skills

Electrical works

Plumbing

Building maintenance

RAMS understanding

Helpdesk software

Job description

About the role

We are seeking a practical individual to join our team in delivering good‑quality maintenance services across our facilities‑managed sites. This hands‑on role is ideal for someone who takes initiative and thrives in a dynamic environment where no two days are the same.

You’ll be responsible for carrying out basic emergency and remedial repairs, working closely with contractors to ensure tasks are completed safely and efficiently. From reactive building and minor electrical repairs to planned preventative maintenance and testing, you’ll help keep our facilities running smoothly in line with Northumbrian Water’s procedures.

Your day‑to‑day work will also involve checking contractor documentation is in order (such as Risk Assessments and Method Statements) to ensure our offices and grounds remain a safe and compliant place for our people. You’ll work with the office team to respond to our helpdesk requests to resolve the issues at the first point of contact. Flexibility is essential, as you’ll also be required to carry our courier service, daily.

If you’re looking for a varied role with real responsibility and the opportunity to make a difference, we’d love to hear from you.

About you

We’re looking for someone hands‑on and proactive, with practical experience in electrical, plumbing, and general building maintenance. While previous experience in a building’s maintenance role would be an advantage, it’s your practical know-how and willingness to get stuck in that will really make the difference.

You’ll be confident using Microsoft Office and comfortable working with helpdesk systems to manage and respond to tasks efficiently. A solid understanding of health and safety practices is essential, you’ll know how to interpret RAMS.

Strong communication skills are a must, and we’re after someone who works just as well on their own as they do as part of a team. If you take a common‑sense, solutions‑focused approach to challenges and like to get things done properly, you’ll fit right in.

A full UK driving licence is essential for this role as the pool vehicle you will use for this role has a manual gearbox.

Our commitment to diversity

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

Please note this role will require a DBS to be completed prior to employment.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we’d encourage you to apply.

NWG at a glance

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

• Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre‑employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre‑employment drugs or alcohol test may lead to the job offer being revoked.