Facilities & Maintenance Manager

EssilorLuxottica; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work Kensington

Company pension

Employee discount

Brand exposure across Vision Express &

Career development

Job summary

EssilorLuxottica is seeking a Facilities & Maintenance Manager to lead the delivery of facilities management services across the UK retail property portfolio, ensuring stores and support offices remain safe, compliant, efficient and fit for purpose.

You will own the national facilities estate, build and lead a dedicated team, manage budgets and contractor performance, and drive continuous improvement across service delivery in collaboration with senior stakeholders.

Qualifications

• Previous Facilities & Maintenance experience, ideally within a retail environment.
• Strong contractor, supplier and stakeholder management skills.
• Experience managing budgets, expenditure and cost control initiatives.
• Excellent organisational and prioritisation abilities.
• Proven people leadership experience with the ability to develop and motivate teams.
• Strong understanding of facilities compliance, maintenance and operational best practice.
• Project management experience would be advantageous.
• Willingness to travel across the UK & Ireland to visit stores.

Responsibilities

• Take an operational lead on facilities and maintenance operations across retail stores and support offices.
• Manage planned preventative maintenance and reactive maintenance programmes.
• Oversee key supplier and contractor relationships, ensuring service levels and KPIs are achieved.
• Ensure compliance with health & safety, fire safety and statutory requirements.
• Manage facilities budgets, expenditure reporting and cost‑saving initiatives.
• Support office and store refurbishment, renovation and dilapidation projects.
• Drive continuous improvement across facilities processes and service delivery.
• Lead and develop Facilities Coordinators and reception teams to achieve departmental objectives.
• Monitor performance and deliver regular reporting on budgets, SLAs and operational activity.

Skills

Facilities & Maintenance

Budget management

People leadership

Contractor & supplier management

Health & Safety compliance

Job description

Location Kensington, London (Hybrid)
Step into a role where operational excellence meets strategic leadership. As Facilities & Maintenance Manager, you'll lead the delivery of facilities management services across EssilorLuxottica's UK Retail property portfolio, ensuring our stores and support offices remain safe, compliant, efficient and fit for purpose.

Location Kensington, London (Hybrid)
Step into a role where operational excellence meets strategic leadership. As Facilities & Maintenance Manager, you'll lead the delivery of facilities management services across EssilorLuxottica's UK Retail property portfolio, ensuring our stores and support offices remain safe, compliant, efficient and fit for purpose.

Why This Role?

Own a National Estate

Take responsibility for facilities and maintenance operations across more than 700 retail locations and support offices, helping to deliver an exceptional environment for colleagues and customers.

Drive Operational Excellence

Lead facilities strategy, contractor performance, compliance and maintenance programmes while identifying opportunities to improve efficiency and reduce costs.

Lead & Influence

Manage and develop a dedicated facilities team, working closely with senior stakeholders, suppliers and operational teams across multiple business functions.

What's in It for You?

• Hybrid working from our office in Kensington.
• Company pension and employee discount
• Opportunity to work across Vision Express and EssilorLuxottica brands
• Exposure to a diverse property portfolio and national retail estate
• Career development within a global organisation

What We're Looking For

• Previous Facilities & Maintenance experience, ideally within a retail environment
• Strong contractor, supplier and stakeholder management skills
• Experience managing budgets, expenditure and cost control initiatives
• Excellent organisational and prioritisation abilities
• Proven people leadership experience with the ability to develop and motivate teams
• Strong understanding of facilities compliance, maintenance and operational best practice
• Project management experience would be advantageous
• Willingness to travel across the UK & Ireland to visit stores.

Key Responsibilities

• Take an operational lead on facilities and maintenance operations across retail stores and support offices
• Manage planned preventative maintenance and reactive maintenance programmes
• Oversee key supplier and contractor relationships, ensuring service levels and KPIs are achieved
• Ensure compliance with health & safety, fire safety and statutory requirements
• Manage facilities budgets, expenditure reporting and cost‑saving initiatives
• Support office and store refurbishment, renovation and dilapidation projects
• Drive continuous improvement across facilities processes and service delivery
• Lead and develop Facilities Coordinators and reception teams to achieve departmental objectives
• Monitor performance and deliver regular reporting on budgets, SLAs and operational activity

About Us

EssilorLuxottica is the global leader in the design, manufacture and distribution of premium eyewear. Home to world-renowned brands including Ray‑Ban, Oakley and Persol, we also operate Vision Express and David Clulow across the UK and Ireland.
With innovation, customer experience and operational excellence at the heart of everything we do, we’re committed to creating environments where our people can thrive and deliver outstanding experiences for our customers.