Facilities & Housing Administrator

The Orpheus Centre; Godstone; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Orpheus Centre in Godstone, Surrey is seeking a highly organised Facilities & Housing Administrator to support our Estates, Facilities and Housing services. This role combines administration, records management and tenancy coordination to help create a safe, welcoming environment for tenants.

You will manage housing paperwork, help with rent and service charge processes, and ensure health and safety compliance while maintaining confidential information.

Qualifications

• Minimum of 5 GCSEs (or equivalent), including English and Maths
• At least two years' experience in an administrative role
• Experience using Microsoft Office and database systems
• Experience maintaining confidential records and data protection standards
• Experience supporting facilities, compliance or health & safety processes

Responsibilities

• Providing administrative support to the Facilities and Estates team
• Maintaining records, databases and compliance documentation
• Coordinating tenancy administration and housing-related paperwork
• Supporting rent and service charge administration processes
• Monitoring housing and compliance deadlines and escalating actions where required
• Organising meetings, taking minutes and tracking actions
• Supporting health & safety compliance systems and record keeping
• Liaising professionally with tenants, families, colleagues and external agencies

Skills

Highly organized

Attention to detail

Multitasking

Strong communication

Customer service oriented

Education

GCSEs including English and Maths

Tools

Microsoft Office

Database systems

Job description

Join our team at the Orpheus Centre

Join the Orpheus Centre and help create a safe, welcoming and well-managed environment where young disabled adults can thrive.

The Orpheus Centre is a vibrant charity and specialist college that empowers young disabled adults through the arts, education and independent living. Our values are joyful, bold, inclusive, resilient and determined, and we are looking for a highly organised Facilities & Housing Administrator to support our Estates, Facilities and Housing services.

Salary:

£26,427.32 per annum

Location:

Godstone, Surrey

Hours:

Full-time (35 hours per week / 52 weeks per year) Monday to Friday 9am - 5pm

Contract:

Permanent

Important information regarding Visa sponsorship

Please note that the Orpheus Centre is not a licensed sponsor organisation and therefore is unable to offer visa sponsorship for this role. Applicants must already have the legal right to live and work in the UK for the duration of their employment.

About the Role

This is a varied and rewarding administration role that sits at the heart of our Facilities and Housing team. You will provide essential administrative support, maintain accurate records and databases, coordinate housing processes for tenants, and help ensure compliance across a busy and diverse organisation.

Key Responsibilities

• Providing administrative support to the Facilities and Estates team
• Maintaining records, databases and compliance documentation
• Coordinating tenancy administration and housing-related paperwork
• Supporting rent and service charge administration processes
• Monitoring housing and compliance deadlines and escalating actions where required
• Organising meetings, taking minutes and tracking actions
• Supporting health & safety compliance systems and record keeping
• Liaising professionally with tenants, families, colleagues and external agencies

About You

We are looking for someone who is:

• Highly organised with excellent attention to detail
• Experienced in administration and database management
• Confident using Microsoft Office applications
• Able to manage multiple priorities and work independently
• Professional, discreet and experienced in handling confidential information
• A strong communicator with excellent written and verbal skills
• Empathetic and committed to providing excellent customer service

Essential Requirements

• Minimum of 5 GCSEs (or equivalent), including English and Maths
• At least two years' experience in an administrative role
• Experience using Microsoft Office and database systems
• Experience maintaining confidential records and data protection standards
• Experience supporting facilities, compliance or health & safety processes

Why Join Us?

At the Orpheus Centre, you'll be part of a supportive team making a real difference to the lives of young disabled adults. You'll work in a unique environment where collaboration, inclusion and personal development are valued every day.

Safeguarding & Inclusion

The Orpheus Centre is committed to safeguarding and promoting the welfare of vulnerable young adults. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2026, online searches may be undertaken as part of due diligence.

We are proud to be an equal opportunities employer and welcome applications from all backgrounds. We value difference and are committed to creating an inclusive, respectful and supportive workplace.

In order to be considered you must be eligible to work in the UK.

Disability Confident Leader

The Orpheus Centre is proud to be a Disability Confident Leader and is committed to providing an inclusive and accessible recruitment process. As part of the Disability Confident scheme, we offer an interview to disabled applicants who meet the minimum criteria for the role, as set out in the person specification. This does not mean that all disabled applicants will automatically be invited to interview, but it does ensure that disabled applicants who demonstrate that they meet the essential requirements are given the opportunity to show their skills, experience and abilities at interview.

As a Disability Confident Leader, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration