Facilities Coordinator - Chancery Place, Manchester, UK

CBRE; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

CBRE Manchester is seeking a proactive facilities helpdesk coordinator to support the Building Manager, handle maintenance requests, monitor site activity and liaise with tenants.

You will use Meridian system, monitor meter readings, assist with PPM and repairs, and prepare reports. Strong communication, organisation, and IT skills are essential; previous FM/helpdesk experience preferred.

Qualifications

• Experience in customer-facing or facilities helpdesk roles.
• Ability to interpret and respond to maintenance issues.
• Strong communication and organisational skills.

Responsibilities

• Monitor site activities and report actions.
• Ensure Health and Safety compliance and maintain records.
• Conduct meter readings and respond to maintenance requests.
• Liaise with tenants and manage enquiries.
• Support the Building Manager and contribute to the PPM/repair programme.
• Coordinate work programmes and purchase-to-pay queries.
• Prepare activity reports and support placemaking initiatives.

Skills

Customer service

Facilities management

Problem solving

Communication

IT literacy

Tools

MS Office

Databases

Job description

About The Role

Provide professional support to the Building Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action.

About The Role

Provide professional support to the Building Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action.

Role Specific Particulars

Chancery Place is an office located in the heart of Manchester city Centre. The successful candidate will be part of a site team and will be an essential asset to the property, colleagues, clients and occupiers.

What You’ll Do

• To monitor all activities relating to the site, reporting and taking action as appropriate.
• To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate.
• To conduct meter readings within all required buildings.
• To respond to requests for maintenance / technical assistance in person, via telephone and electronically.
• To research questions and solutions using available information resources, advising the Building Manager the appropriate actions.
• To identify and upscale situations requiring urgent attention.
• Route issues and requests to the correct resource, track progress and document resolutions
• To liaise with tenants and deal with any operational queries they might have.
• To work in conjunction with the Building Manager ensuring a PPM and repair programme is in place.
• To manage work programmes on site in conjunction with the Building Manager, acting as the liaison point for all parties involved.
• To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate.
• To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks.
• Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy.
• To actively take part in the organisation and delivery of placemaking activities.
• Any other duties as directed by your Line Manager.

What You’ll Need

• Understand how the industry and stakeholders function, and the range of services available to clients.
• Constantly updating knowledge of legislation relating to property management.
• Develop an understanding of how to build and maintain client, supplier and customer relationships.
• Understanding of key issues to be noted on property inspections.
• Understand and use industry/specific IT applications.
• Understand the principles of service charges.
• Understand the principles of contract law.
• Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge.
• Know and be able to apply legislation and policies relating to Health and Safety.
• Know and be able to apply legislation and policies relating to Environmental protection.
• Understand insurance relating to buildings and the FSA regulations.
• Understand and apply all procedures relating to work activities.
• Contributes to team business plan/strategy.
• Able to plan and manage own workload.
• Able to work as part of a team, supporting colleagues.
• Able to use IT software such as Word, Excel, and databases.
• Oriented towards providing excellence in customer services.
• Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills.
• Willing to learn and expand the processes of the helpdesk function as the role progresses.
• Be able to communicate effectively verbally and in writing.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values.