Facilities Contracts & Performance Manager

The Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 40,000 - 55,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking an experienced manager to oversee performance and contract activities within the Directorate, ensuring delivery of strategic and operational objectives in line with Facilities and Trust KPIs.

Working with the Head of Facilities, you will ensure efficient management of resources to deliver safe, high quality services for the Trust and its patients, within a framework of continuous improvement and cross-functional collaboration.

Qualifications

• Accountable for key performance targets across Facilities.
• Develop and implement performance management systems to support delivery of Facilities objectives.
• Manage Facilities contracts and monitor against agreed performance indicators; remedial action when necessary.
• Operational responsibility for the business activities of the Directorate and Administrative Team.
• Lead and manage the Cleanliness Monitoring Team and the Joint Cleanliness Monitoring programme.

Responsibilities

• To monitor resources to deliver safe, high quality and effective service to the Trust and patients.
• Ensure information relating to Facilities activity is recorded accurately and timely for performance monitoring.
• Collaborate with Procurement, Finance and HR to share relevant Facilities performance information.

Job description

Job Overview

The post holder is responsible for managing the performance and contract activities of the Directorate to ensure delivery of its strategic and operational objectives in line with Facilities objectives and business plan as well as Trust objectives and key performance indicators.

Job Overview

The post holder is responsible for managing the performance and contract activities of the Directorate to ensure delivery of its strategic and operational objectives in line with Facilities objectives and business plan as well as Trust objectives and key performance indicators.

The post holder will work closely with the Head of Facilities to ensure efficient and effective management of all resources in order to deliver safe, high quality and effective service to the Trust and its patients in an environment of continuous improvement.

Main duties of the job

• Accountable for key performance targets across Facilities.


• To develop and implement performance management systems to support delivery of Facilities objectives.


• To manage Facilities contracts and monitor against agreed performance indicators putting remedial action in place when necessary. To hold quarterly review meetings with Contractors.


• To have operational responsibility for the effective management of the business activities of the Directorate and the Administrative Team.


• Lead and manage the Cleanliness Monitoring Team and be responsible for delivering the Joint Cleanliness Monitoring programme across the Trust Manage the accommodation function ensuring the allocation of residential rooms to Doctors in training ensuring accommodation is available as required as well as meeting appropriate standards of cleanliness, repair and environment.


• Through the analysis and interpretation of a wide range of complex information, continuously monitor the operational and financial performance of Facilities, prepare and present options for improvement and ensure that corrective action is taken promptly when progress against plan is not as expected.


• Ensure that all information relating to the activity of Facilities is recorded accurately and in a timely manner to enable performance to be continuously monitored.


• Work closely with colleagues in the Procurement, Finance and HR functions to ensure that relevant information regarding Facilities activity and performance is available.

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP

Detailed Job Description And Main Responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.