Facilities Assistant - Domestic Services

The Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 23,000 - 28,000; Part time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a Facilities Assistant in Domestic Services at The Princess Royal Hospital, Telford. This part-time role (30 hours per week) offers training and a chance to support hospital services by keeping areas clean, assisting with patient meals, and transporting equipment.

As a multi-skilled member of the Domestic Services team, you will rotate across cleaning, catering and porter tasks, adhering to health and safety, infection control and COSHH

Qualifications

• NVQ in Housekeeping or Industrial Cleaning.
• Experience cleaning in a healthcare setting.
• Knowledge of infection prevention and control and COSHH.

Responsibilities

• Clean hospital areas and transport patients and equipment.
• Help with patient, staff and visitor food service.
• Work across Cleanliness, Catering and Portering as part of a rota.
• Follow health and safety, infection control and food hygiene standards.
• Handle lifting and moving equipment; work early, late, night and weekend shifts.

Skills

Literacy

Communication

Teamwork

Education

NVQ in Housekeeping or Industrial Cleaning

Job description

Facilities Assistant - Domestic Services

NHS AfC: Band 2

Main area Cleaning Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 30 hours per week (please see advert details for all hours available) Job ref 223-TFA-736-A

Site The Princess Royal Hospital, Telford Town Telford Salary £25,272 per annum/pro rata Salary period Yearly Closing 27/10/2026 09:00

Exciting opportunities are available for highly motivated individuals to join our Domestic Services Department and be part of a front line team enhancing patient experience by delivering high standards of cleanliness.

We have the following roles available:

2 x 30 hours per week positions available; working 8.00am-2.00pm or 6am-12.00pm with alternate weekend working.

2 x 16 hour, weekend only positions working SAT/SUN 8am-4.30pm

Full training will be given.

Main duties of the job

• The role is multi-skilled, working across Cleanliness, Catering and Portering to support hospital services.
• Staff will work shifts including early, late, night and weekend hours as part of a rota.
• Duties include cleaning hospital areas, transporting patients and equipment, and helping with food service for patients, staff and visitors.
• Team members must follow health and safety rules, infection control procedures and food hygiene standards.
• The job involves physical tasks such as lifting, moving equipment and walking long distances.
• Staff will also provide support in emergencies and assist patients, visitors and clinical teams when needed

Working for our organisation

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

Person specification

Qualifications

• NVQ in Housekeeping or Industrial Cleaning

Experience

• Proven relevant experience of cleaning in a healthcare setting
• Knowledge of infection, prevention and control
• Knowledge of cleaning products and COSHH

Skills

• Literacy skills in order to read instructions/guidelines/policies
• Ability to communicate with staff at all levels, members of the public and patients
• Ability to work as part of a team

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.