Facilities Assistant

Atlas FM; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Learning & Support

Stream benefits

Career progression

Free uniform

Job summary

Atlas is seeking a Facilities Assistant to support reception, visitor management and general office administration at our client’s premises in the UK. You will greet visitors, manage the reception area, handle calls, and assist with post and deliveries as needed.

The role requires prior facilities experience, strong communication skills and a proactive customer-focused approach. A learning and development mindset, plus the ability to work independently, will help you succeed in this supportive

Qualifications

• Experience in a facilities or workplace environment.
• Proficient with Microsoft Word, Excel and Outlook.
• Strong organisational and communication skills; able to work independently.

Responsibilities

• Greet visitors in a friendly, professional manner.
• Manage reception area; keep it clean, tidy and presentable.
• Answer calls and direct enquiries.
• Sign in visitors and issue passes where required.
• Notify staff when visitors arrive and assist with general enquiries.

Skills

Facilities experience

Microsoft Office

Organisation & communication

Customer-focused

Continuous improvement

Job description

We are looking to recruit a Facilities Assistant at our client's premises. We are looking for someone who wants to make a difference in their working environment and feel proud about the work they do, if this sounds like you, we'd love to hear from you Responsibilities will include:

Responsibilities

• Welcoming and greeting all visitors in a friendly and professional manner.
• Managing the reception area and ensuring it is clean, tidy, and presentable at all times.
• Answering and directing incoming telephone calls and enquiries.
• Signing visitors in and out and issuing visitor passes where required.
• Notifying relevant employees when visitors arrive.
• Dealing with general enquiries and providing assistance where appropriate.
• Maintaining a professional and helpful approach at all times.
• Supporting meeting room bookings and general office administration activities.
• Maintaining visitor and reception records as required.
• Receiving, sorting, and distributing incoming post and parcels.
• Preparing and sending outgoing post, courier items, and deliveries.
• Recording and tracking incoming and outgoing packages where required.
• Ensuring confidential or sensitive correspondence is handled appropriately.
• Liaising with courier companies and delivery drivers.
• Arranging collections and deliveries when required.
• Managing consumable stock levels and ensuring equipment is maintained in good working order.
• Carrying out weekly inspections of the site to identify facilities deterioration and reporting or addressing issues as appropriate.
• Supporting the delivery of a safe, compliant, and efficient workplace environment

What makes this job amazing?

• Full learning and support from Atlas. (We believe in our people and want you to do well). Learning and Support will be a mixture of on-the-job training, tool box talks and discussions with your Supervisor/Manager about opportunities within the business.
• Stream - our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.
• The ability to progress your career within Atlas.
• Learning and development lead by you: support in areas you like or want to learn more about.
• Free uniform, which is comfy, sustainable and easy to take care of.
• The opportunity to work amongst people who value and support each other, achieving great results.

If you are enthusiastic, take pride in your work and have great attention to detail you'll fit in perfectly with our award-winning team.

We are looking for somone who:

• Has previous experience within a facilities or workplace environment.
• Is confident using Microsoft Office, including Word, Excel, and Outlook.
• Is comfortable learning new systems, with training provided on internal platforms.
• Has strong organisational and communication skills.
• Is proactive, customer-focused, and able to work independently.
• Has experience identifying and implementing continuous improvement opportunities within facilities operations.

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

Our Purpose To create happiness in ourselves and others We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day. Our Values We are a family Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we're always there when it really matters. Whether it's with practical help and support, or simply a mug of tea and a shoulder to cry on. Sharing makes us stronger Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible. Own your space You are Atlas. Don't be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket Be honest. Always. Have the courage to do the right thing, even when no-one is watching. Whether it's owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness. Treat clients like our best friends If we're a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first.

Start with Wow And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn't make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us Don't just talk. Do. We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.