Facilities Assistant

Gensler; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Facilities Assistant to enhance the daily operations of their vibrant London office. This role involves maintaining a high-end workspace, ensuring equipment functionality, and providing first-class customer service. Collaborating with a dynamic Office Services team, you will manage office maintenance, respond to service requests, and support health and safety compliance. With a focus on teamwork and initiative, this position offers a unique opportunity to contribute to a creative and fast-paced environment. Join a firm that values professional development and offers comprehensive benefits for a balanced lifestyle.

Benefits

Medical Insurance

Dental Insurance

Season Ticket Loans

Pension

Twice Annual Bonus Opportunities

Tuition Reimbursement

Qualifications

• 3+ years of experience in facilities maintenance, preferably in a professional services environment.
• Strong communication skills and a proactive approach to customer service.

Responsibilities

• Maintain and support daily operations in a high-end office environment.
• Coordinate office maintenance, manage service requests, and ensure compliance with safety regulations.

Skills

Team Player

Multi-tasking

Time Management

Communication Skills

Customer Service

Initiative

Education

Professional Qualifications

Tools

AV Equipment

Health & Safety Compliance Tools

Job description

Your Role

Gensler’s London office is looking for a diligent Facilities Assistant to maintain and support the daily operations of our creative workspace. Working closely with the Office Services team under the guidance of the Office Manager, you will be responsible for keeping the building, spaces and equipment of a high-end office environment in good working order. This may include but is not limited to planned preventive maintenance, attending to vendors face to face or by telephone, and assisting with administrative duties where needed. This is an in person, in office role.

What You Will Do

• Provide a full range of office maintenance for an office of 300+ people on 5 floors.
• Collaborate with the Office Services team to maintain the cleanliness, working integrity and organisation throughout the office.
• Assist with general equipment maintenance requests and repairs.
• Attend to service desk requests in a timely manner.
• Liaise with M&E partner to carry out PPM activities to prevent failures in office equipment and assets.
• Support Health & Safety compliance (DSE, PAT, FWT, Risk Assessments etc).
• Support Emergency Management (First Aid, Fire Safety) ensuring compliance.
• Partner with the Resource Centre Manager to respond to large deliveries/collections and installations (i.e. furniture).
• Manage incoming and outgoing mail, couriers, deliveries and distribution.
• Work with reception to monitor the meeting room calendar for attendance and efficiency. Check and restock meeting rooms each morning and tidy between meetings when necessary.
• Troubleshoot and report any issues with AV equipment.
• Ensure event spaces are appropriately set up and taken down.
• Assist with office moves (manual handling training will be provided if necessary).
• Coordinate with Shared Services teams and other internal stakeholders to support the efficient operations of a fast-paced office.

Your Qualifications

• Minimum of 3 years of direct experience in facilities maintenance.
• Experience in a mid to large-sized professional services environment preferred – A&D a huge plus.
• Ability to be a team player.
• Excellent multi-tasking and time management skills in a fast-paced workplace.
• Flexibility and a willingness to get involved in areas that might be outside your core responsibilities.
• Approachable personality with excellent communication skills.
• Ability to take initiative and be proactive and responsive.
• A sense of pride in delivering warm, first-class customer service.

Life at Gensler

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension, and twice annual bonus opportunities.

As part of the firm’s commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.