F&B Team Member - Minibar

The Clermont; City of Westminster; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Pension

Healthcare

Staff meals

Employee discounts

Job summary

The Clermont Charing Cross is seeking a Food & Beverage Team Member for our minibar operation in London. You will ensure minibars are stocked, clean, and well presented, while accurately recording product levels and responding to guest requests with a friendly, professional approach.

We value organisation, reliability and a proactive attitude, with opportunities to support other hotel Food & Beverage areas as needed to broaden experience and contribute to guest satisfaction.

Qualifications

• Front-line hospitality experience preferred.
• Willingness to multi-skill across Food & Beverage.
• Able to work in a fast-paced hotel environment.

Responsibilities

• Stock minibar items and maintain cleanliness.
• Monitor product levels and record items accurately.
• Respond to guest requests with a friendly, professional approach.
• Collaborate with hotel teams to ensure minibar requirements are managed efficiently.

Skills

Customer service

Teamwork

Attention to detail

Hospitality

Job description

Contract: Flexible
Payment: Hourly
Salary: £13.00 per hour

Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.

What you’ll be doing

As a Food and Beverage Team Member working in our hotel minibar operation, you’ll play an important role in ensuring our guests have a seamless and enjoyable experience throughout their stay. From keeping minibars fully stocked, clean, and well presented to monitoring product levels and ensuring items are accurately recorded, your attention to detail will be key to maintaining the highest standards.

You’ll take pride in ensuring each minibar is prepared to our standards, responding to guest requests and queries with a friendly and professional approach. You’ll have the opportunity to create a positive impression through thoughtful service, helping to make every stay feel comfortable and well cared for. The role also involves working closely with other hotel teams to ensure minibar requirements are managed efficiently and that any guest needs are communicated and followed up promptly. We’re looking for someone who is organised, reliable, proactive, and passionate about delivering quality service, with a keen eye for detail.

As part of our commitment to multiskilling, you’ll also have opportunities to support other areas of Food & Beverage and different departments across the hotel when required. This flexibility will allow you to broaden your experience, develop new skills, and make a positive contribution to both our guests and colleagues.

What you’ll bring

• A strong commitment to delivering the highest levels of service, with a desire to learn and progress in your career
• Comfort in a front-line role facing the public, with a natural, approachable demeanor
• Empathy and the ability to build meaningful relationships with guests and team members
• Precision and a keen eye for detail to ensure a flawless guest experience
• A demonstrated desire to pursue a career in hospitality
• Ability to work effectively as part of a team in a fast-paced environment

If you’re ready to be part of a dynamic team dedicated to creating extraordinary guest experiences, we’d love to hear from you.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.