F&B Team Member (Breakfast)

Clermont Hotel Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Wage Stream

Discounts & Perks

Refer a Friend – £1000

Season ticket loans

On-site Mental Health Support

Be Well Platform

Gym Discounts

Paid volunteering days

Job summary

The Cumberland, a Clermont Hotel Group property in London, is seeking an enthusiastic Food and Beverage Team Member focusing on breakfast. You will serve food and drinks, take orders, clear tables, and personalise guests' breakfast experiences while building loyalty.

You’ll thrive in a front-line role with a passion for service, attention to detail, and a willingness to work across departments to support busy mornings.

Qualifications

• Strong commitment to delivering high levels of service
• Front-line role with guest interaction and welcoming atmosphere
• Team player in a fast-paced hospitality environment
• Ambition to pursue a career in hospitality

Responsibilities

• Serve breakfast items and beverages, take orders, clear tables and ensure guests are satisfied.
• Engage with guests, personalise breakfast experiences and build loyalty.
• Work across departments as needed to support operations and grow within the hotel

Job description

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you’ll be doing

As a Food and Beverage Team Member focusing on breakfast, you’ll play a vital role in delivering outstanding service. You’ll be responsible for serving food and drinks, taking orders, and clearing tables, but your role goes beyond that. You’ll have the opportunity to engage with our guests, get to know them personally, and take proactive steps to personalize their breakfast experience and build loyalty.

A genuine passion for quality service is essential to excel in this role, and your attention to detail will be crucial in ensuring that every guest leaves feeling satisfied and refreshed. This position will also involve multiskilling, giving you the chance to work across different departments as needed, allowing for adaptability and growth within our hotel environment.

What you’ll bring

We’re looking for dedicated individuals who embody our values and are ready to make a positive impact. Key qualities include:

• A strong commitment to delivering the highest levels of service, with a desire to learn, work hard, and progress in your career
• Comfort in a front-line role, naturally engaging with guests and creating a welcoming atmosphere
• Empathy and the ability to build meaningful relationships with guests and fellow team members
• Precision and a keen eye for detail, ensuring a flawless breakfast experience
• A demonstrated desire to pursue a career in hospitality
• Ability to work effectively as part of a team in a fast-paced environment

If you’re ready to be part of a dedicated team committed to crafting extraordinary breakfast experiences, we’d love to hear from you.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.