F&B Team Member – Bar & Floor, Guest Experience

Pullman Hotels & Resorts; Greater London; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Two complimentary stays per year at UK

Pension scheme

Discounted Accor hotel rates

Free meals on duty

Wellness perks

Employee assistance programme

Annual leave

Job summary

Pullman London St Pancras is seeking a Food & Beverage Team Member to deliver warm, professional service across bar and restaurant areas. You will welcome guests, take orders, upsell drinks and meals, and support events while maintaining high standards and teamwork.

The role requires flexibility to cover shifts on bar and dining floors, with a focus on guest satisfaction and collaboration with kitchen, reception and management teams. Eligibility to work in the UK is required.

Qualifications

• Excellent guest service and communication
• Ability to multitask in a fast-paced environment
• Flexible to work across bar and restaurant areas
• Team-oriented with a positive attitude

Responsibilities

• Provides a warm, friendly and professional welcome to all guests.
• Builds rapport with guests and creates memorable experiences.
• Anticipates guests' needs and responds promptly.
• Offers menu recommendations and upsells food and beverage offerings.
• Resolves guest concerns efficiently and professionally.
• Maintains a visible presence on the restaurant floor and behind the bar.
• Ensures guests receive consistent service regardless of service area.
• Demonstrates knowledge of food, beverage and cocktail menus.
• Prepares and serves cocktails, wines, beers, spirits, coffees and soft drinks.
• Delivers food and drinks efficiently and professionally.
• Carries out table service and section management as required.
• Maintains cleanliness and organisation of bar stations and restaurant sections.
• Completes opening and closing procedures for both bar and restaurant operations.
• Ensures all service equipment remains in good working order.
• Supports private events, group dining and special functions.
• Promotes all hotel and restaurant services.
• Drives revenue through upselling techniques.
• Supports achievement of departmental revenue targets.

Job description

Pullman London St Pancras is seeking a Food & Beverage Team Member to deliver warm, professional service across bar and restaurant areas. You will welcome guests, take orders, upsell drinks and meals, and support events while maintaining high standards and teamwork.

The role requires flexibility to cover shifts on bar and dining floors, with a focus on guest satisfaction and collaboration with kitchen, reception and management teams. Eligibility to work in the UK is required.