F&B Server

LGH Hotels Management Ltd; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bedroom rate discounts

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work

Free meals on duty

Job summary

LGH Hotels Management Ltd is seeking a warm, guest-focused Food & Beverage Server for St Martins Lane in Covent Garden. You’ll welcome guests from arrival to departure, take orders with confidence, and deliver food and drinks with care to create memorable experiences.

Join a dynamic team, collaborate with kitchen and bar, and contribute to an atmosphere where guests feel valued and encouraged to relax. Previous hospitality experience is helpful but not required, as training will be provided.

Qualifications

• Warm, friendly, Engaging personality.
• Excellent communication and interpersonal skills.
• Passion for delivering exceptional guest experiences.
• Strong attention to presentation and detail.
• Ability to multitask in a fast-paced environment.
• Proactive, positive attitude and willingness to learn.
• Hospitality experience is beneficial but not essential.

Responsibilities

• Provide warm, attentive, personalised service from arrival to departure.
• Take food and beverage orders confidently and accurately.
• Serve food and drinks with professionalism and care.
• Share menu recommendations, daily specials, and pairing suggestions.
• Anticipate guest needs and respond promptly to requests.
• Build genuine rapport with guests and create memorable interactions.
• Maintain immaculate presentation of tables, stations, dining areas.
• Collaborate with kitchen, bar and restaurant teams to deliver seamless service.
• Resolve guest queries and feedback positively and professionally.
• Contribute to a welcoming and vibrant atmosphere for guests.

Skills

Warm, friendly personality

Excellent communication

Interpersonal skills

Guest experience focus

Attention to detail

Multitasking in a fast-paced env

Proactive and positive attitude

Hospitality experience (beneficial)

Job description

Create Moments That Guests Remember

At our luxury lifestyle hotel, every meal tells a story, every drink marks an occasion, and every guest deserves an experience that feels personal, memorable, and genuinely special.

St Martins Lane by Morgans Original

Create Moments That Guests Remember

At our luxury lifestyle hotel, every meal tells a story, every drink marks an occasion, and every guest deserves an experience that feels personal, memorable, and genuinely special.

We're looking for a passionate and people-focused Food & Beverage Server who loves creating connections, delivering exceptional service, and helping guests feel welcome from the moment they arrive until their final farewell.

More than simply serving food and drinks, you'll play an important role in creating the atmosphere, energy, and sense of belonging that turns a meal into a lasting memory.

What You'll Be Doing

• Providing warm, attentive, and personalised service from arrival to departure.
• Taking food and beverage orders confidently and accurately.
• Serving food and drinks with professionalism, care, and attention to detail.
• Sharing menu recommendations, daily specials, and pairing suggestions to enhance the guest experience.
• Anticipating guest needs and responding promptly to requests.
• Building genuine rapport with guests and creating memorable interactions.
• Maintaining immaculate presentation of tables, service stations, and dining areas.
• Working collaboratively with kitchen, bar, and restaurant teams to deliver seamless service.
• Resolving guest queries and feedback positively, professionally, and with empathy.
• Contributing to a welcoming and vibrant atmosphere where guests can relax, connect, and enjoy themselves.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

What You'll Bring

• A warm, friendly, and engaging personality.
• Excellent communication and interpersonal skills.
• A passion for delivering exceptional guest experiences.
• Strong attention to detail and presentation standards.
• The ability to multitask in a fast-paced environment.
• A proactive and positive attitude with a willingness to learn.
• Previous hospitality experience is beneficial but not essential.

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.