F&B Operations Leader: Revenue, Events & Excellence

Village Hotels; Walsall; On-site; GBP 65,000 - 90,000; Full time

Job summary

Village Hotels is seeking an experienced Food & Beverage Operations Manager to command the commercial and operational performance across all hotel F&B outlets. You will define the local sales strategy, protect the bottom line, and coach Heads of Department to deliver both high-volume restaurant service and large-scale events without compromising our brand standards.

You will drive revenue, manage costs, lead the pub and events teams, and implement branded pre-shift briefings, product knowledge,

Responsibilities

• The Commercial Engine: Driving revenue and protecting the Gross Profit across all F&B departments. You will review wage costs using Fourth, ensure stock par levels are precise, and guarantee Venpower is used accurately for weekly counts.
• The Leadership & Culture: Managing your managers. You will navigate egos and break down defensive silos between the pub and events teams, coaching your HODs to perform and replacing recruitment guesswork with quantifiable application velocity metrics to build a resilient team.
• The Strategy & Outreach: Owning the local market. You will define a quarter-by-quarter sales plan, ensure local marketing events are costed for maximum return on investment, and push to dominate local TripAdvisor rankings.
• The Standards: Creating an intensity around excellence. You will mandate branded pre-shift briefings, drive product knowledge, and ensure rigorous Food Safety and Health & Safety audits are consistently smashed.

Job description

Village Hotels is seeking an experienced Food & Beverage Operations Manager to command the commercial and operational performance across all hotel F&B outlets. You will define the local sales strategy, protect the bottom line, and coach Heads of Department to deliver both high-volume restaurant service and large-scale events without compromising our brand standards.

You will drive revenue, manage costs, lead the pub and events teams, and implement branded pre-shift briefings, product knowledge,