F&B Operations Leader: Guest Experience & Profit

Swissôtel Hotels & Resorts; Greater London; On-site; GBP 52,000 - 78,000; Full time

Job summary

Accor in London is seeking a seasoned Food & Beverage Operations Manager to oversee and manage all F&B operations across the hotel, ensuring smooth daily routines and guest satisfaction.

You will lead the F&B team, coordinate with culinary, banquets, and other departments, manage budgets, staffing, training, and performance. The role requires a Bachelor’s degree in Hospitality and 5 years of F&B experience with strong leadership and English communication.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 5 years of relevant Food & Beverage experience, preferably in an international hotel.
• Proven managerial and team leadership experience.
• Strong knowledge of F&B operations, service standards, and cost control.
• Excellent communication, organizational, and problem-solving skills.
• Guest-oriented, proactive, and team-focused approach.
• Good command of English.
• Proficiency in MS Office and relevant hotel systems.

Responsibilities

• Oversee and manage all Food & Beverage operations, ensuring smooth and efficient daily operations.
• Lead and motivate the F&B team while maintaining high service and guest satisfaction standards.
• Monitor service quality, hygiene, food safety, and compliance with hotel standards and procedures.
• Manage staffing, scheduling, training, and performance of F&B colleagues.
• Monitor departmental budget, revenue, costs, inventory, and overall profitability.
• Coordinate closely with Culinary, Banquets, Stewarding, and other hotel departments.
• Support the planning and execution of events, banquets, and special F&B operations.
• Identify opportunities to improve operational efficiency, guest experience, and cost control.
• Ensure compliance with legal regulations, health & safety requirements, and hotel policies.
• Prepare operational reports and support management with departmental planning and strategy.

Skills

Leadership

Communication

Team management

Problem solving

English

Education

Bachelor’s degree in Hospitality Management, Hotel Management, or a related field

Tools

MS Office

Hotel systems

Job description

Accor in London is seeking a seasoned Food & Beverage Operations Manager to oversee and manage all F&B operations across the hotel, ensuring smooth daily routines and guest satisfaction.

You will lead the F&B team, coordinate with culinary, banquets, and other departments, manage budgets, staffing, training, and performance. The role requires a Bachelor’s degree in Hospitality and 5 years of F&B experience with strong leadership and English communication.