F&B Host

DoubleTree by Hilton Woking; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Exclusive hotel discounts

Birthday day off

Wellbeing programme

Free meals on duty

Career progression

Health benefits

Pension & Life Assurance

F&B discounts

Job summary

The Trafalgar St. James London, Curio Collection by Hilton is seeking an F&B Host to warmly welcome guests, seat them, and support a memorable dining experience.

You will manage reservations, coordinate with the restaurant team, and ensure attentive service from arrival to departure. The ideal candidate is friendly, calm under pressure, with excellent communication skills and a genuine passion for guest service.

Qualifications

• Excellent communication and a warm, welcoming manner.
• Able to manage reservations and seating efficiently.
• Calm under pressure with a guest-first mindset.
• Experience in a similar hospitality role preferred.

Responsibilities

• Greet and seat guests, ensuring a smooth start to their visit.
• Assist with reservations and liaise with the dining team.
• Provide up-selling suggestions to maximise revenue.
• Handle guest feedback professionally and promptly.

Skills

Customer service

Communication

Teamwork

Upselling

Job description

The Trafalgar St. JamesCrimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

The Trafalgar St. JamesCrimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

The Trafalgar St. James London, Curio Collection by Hilton is a five-star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End it offers an iconic London experience. The hotel’s vibrant venue, Rockwell Bistro & Wine Bar, offers a curated menu of modern dishes, expertly crafted cocktails, and an extensive wine selection, all set within a bold and stylish space that delivers a dynamic day-to-night experience.

Our ValuesWe care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

Why Join Crimson Hotels?

We Believe Great People Deserve Great Perks

• Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand
• Extra Day Off for Your Birthday – Because your day matters
• Employee Assistance Programme and wellbeing
• Free refreshments and freshly cooked meals while on duty
• Learning and development opportunities for career progression
• Health Benefit schemes
• Recognition and reward schemes
• Pension Scheme & Life Assurance
• Discounts in our F&B Outlets

What your day will look like?As a F&B Host, you will be one of the first points of contact for our guests, creating a warm, welcoming and memorable experience from the moment they arrive. You will ensure that guests are welcomed and seated efficiently and that reservations are managed effectively to maximise occupancy and revenue.

You will work closely with the restaurant team and Managers to ensure excellent communication and service at all times, keeping the team informed of daily priorities, VIP arrivals and any guest requirements. You will confidently handle guest feedback and resolve issues in a professional and positive manner, always looking for ways to exceed expectations.

You will have a strong knowledge of our menu, hotel facilities and local area, using this knowledge to make recommendations and identify opportunities to upsell and maximise revenue. You will also lead by example and promote a positive, can-do attitude. Above all, you will help create a welcoming environment where both our guests and team feel valued.

What You’ll Bring?The ideal candidate is warm, welcoming, and genuinely enjoy making people feel at ease. With excellent communication skills and a natural ability to stay calm under pressure, you’re the first friendly face our guests see and make that first impression count. You thrive in a fast-paced environment, have a keen eye for detail, and take pride in providing seamless, attentive service from the moment someone walks through the door.

Experience within a similar environment is preferable, however we look for attitude, commitment and interpersonal skills rather than experience as we will give you the tools to ensure you are successful in your role.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.