F&B Assistant, The Bell

Bamford Collection; Charlbury; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Lunch discounts

Farm/Daylesford discounts

Wellbeing support

Private medical

Pension scheme

Life assurance

Volunteer days

Job summary

The Bamford Collection’s The Bell in Charlbury seeks a guest-focused team member to deliver outstanding service across restaurant, pub and private dining spaces. You will engage with guests, share knowledge of dishes and beverages, and ensure smooth service while maintaining sustainability commitments.

With a focus on exceptional guest experience, the role involves collaborating with the kitchen and front-of-house teams, while embracing the company’s values and social responsibility initiatives.

Qualifications

• Excellent customer service to ensure a positive dining experience.
• Clear communication to relay orders and answer questions about menu/dietary needs.
• Able to multitask across tables and shifts while staying organized.
• Knowledge of menu items, ingredients and wine/beer pairings to upsell effectively.
• Collaborate with kitchen and front-of-house colleagues and be reliable.

Responsibilities

• Set up restaurant, pub and private dining spaces for each service.
• Deliver outstanding guest service by exceeding expectations.
• Know all dishes and beverages, discuss allergens with guests.
• Monitor timing and flow of service at tables and flag delays to manager.
• Ensure bills are correct and accurately processed.
• Drive social and environmental improvements as part of sustainability goals.
• Inspire customers, suppliers and partners to live and work more consciously.

Skills

Excellent customer service

Strong communication

Multitasking

Food & beverage knowledge

Teamwork

Job description

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

EARNINGS: £32,479.20 per annum OTE*
HOURS: 45 hours including weekends

ABOUT US
The Bell

in Charlbury is a laidback yet sophisticated modern British pub settled in a 17th Century Cotswolds building. Known as a hidden gem, it offers a warm, family-friendly space that opens into a dining experience focused on quality.

With 13 beautifully appointed rooms and visually stunning food with vibrant organic seasonal ingredients from Daylesford Farm, The Bell combines comforting dishes with culinary flair. Deeply rooted in the community, it regularly hosts events and workshops in collaboration with local organisations.

Under the guidance of Nathan Walker-Unwin, an integral figure in the opening of two acclaimed Daylesford pubs, The Bell fosters a culture where every team member is valued and every guest is welcomed like family.

RESPONSIBILITIES

• Ensure the restaurant, pub and private dining spaces (depending on where the need is) are set up for every meal period, respecting the restaurant-specific standards.
• Delivering outstanding guest service by exceeding guest expectations.
• Have a thorough knowledge of all dishes and beverages on the menu, being able to bring them “to life” in conversation with guests, and be aware of all potential allergens.
• Keep a constant attentive eye on the timing and flow of service at your tables, highlighting any delays to your manager.
• Ensure all bills presented to the guests are correct and are cashed off correctly.
• Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
• Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.

SKILLS AND REQUIREMENTS

• Excellent Customer Service: Friendly, attentive, and professional interaction with guests to ensure a positive dining experience.
• Strong Communication Skills: Clearly relay orders to the kitchen and answer customer questions about the menu, specials, or dietary concerns.
• Multitasking & Efficiency: Handle multiple tables, manage time well, and stay organized during busy shifts.
• Knowledge of Food & Beverage: Familiarity with menu items, ingredients, and pairings to make recommendations and upsell effectively.
• Teamwork & Reliability: Collaborate with kitchen staff and fellow servers, while showing up on time and maintaining a dependable work ethic.

PERKS & BENEFITS

Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including:

• Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.
• Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.
• Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.
• Book any of our wellness classes, treatments, services or courses at
• the Daylesford cookery school with 30% off for all employees.
• Receive 60% off all Bamford skincare and 30% off apparel in-store and online.
• Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.
• Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand
• Padel Discount: (Cotswolds)
• Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group
• Local Gym Discounts (Cotswolds Area)
• Wellbeing modules: to provide practical support and advice for your wellbeing
• Electric Car Scheme: (subject to criteria, following probation)
• Volunteering Days: One paid day per year to volunteer with a charity of your choice
• Private Medical: Subsidised private medical insurance through Bupa
• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
• Life Assurance: Cover equivalent to one year of your annual salary
• Enhanced Family Leave Pay (T&C’s apply)
• Enhanced Company Sick Pay (T&C’s apply)
• Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)
• Refer a Friend Scheme-Earn up to £750 when you refer a friend to work with us (T&C’s apply)
• Flu Jabs (optional, available twice per a

*The on target earning potential for this role is £32,479.20 per annum based on a 45-hour contract - comprising a base salary of £29,969.20, plus a qualified estimate of £3,510 in gratuities and service charge. Please note this role is paid hourly so this is a projected salary and OTE.

About gratuities & service charge:

• Gratuities are paid on a pro-rata basis.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,510 in addition to their annual salary.