F&B Assistant Manager

The Midland Hotel; Oxford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hotel group, Leonardo Hotels, seeks an Assistant Manager for its Oxford location. Successful candidates will oversee operations, motivate teams, and enhance customer experiences in a dynamic environment. They offer significant career development opportunities and a vibrant workplace culture.

Benefits

Pension Scheme

Life assurance

Wellbeing support

Wedding leave

Bike to work

Employee referral bonuses

Training by experts

Qualifications

• Strong operational knowledge across Reception or Food and Beverage.
• Experience in branded hotels or restaurants preferred.
• Excellent customer service and organisational skills.

Responsibilities

• Plan and prepare the hotel for daily operations.
• Supervise day-to-day operations ensuring guest satisfaction.
• Encourage the team to maximise sales opportunities.

Skills

Customer service

Organisational skills

Decision making

Team management

Interpersonal communication

Tools

Opera

SAP

Micros

Job description

Be Yourself - Be Leonardo

We have a great opportunity for an Assistant Manager to join the group at Leonardo Hotels.

We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Experience we expect:

• Strong Operational knowledge across either Reception or Food and Beverage Departments or even better, both.
• Background in branded hotels or restaurants is preferred – so you will understand how we work
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling – anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• Ability to communicate to and motivate your team providing day to day leadership and direction
• Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)

Your responsibilities will be:

• To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
• To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
• To encourage the team to maximise sales opportunities
• To ensure prompt resolution of customer complaints
• To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests

Why come and work for us?

• Varied and interesting work- no day is the same at Leonardo Hotels
• Great development opportunities – over 75% of our General Managers have been internally promoted – we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers – we really care about developing people
• Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2016 result)
• Training run by experts to support your needs
• Sensible benefits -Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work etc
•Earn thousands by referring a friend to work with us• Birthday cards every year- we celebrate everything
• The opportunity to work for a well respected brand where people development is at the heart of our culture
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.