F&B Assistant

Swinton Park Hotel; Masham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

30 days annual leave

NEST pension

Staff discount

Spa and facilities access

Exclusive events & learning

Job summary

Swinton Park Hotel in Masham, United Kingdom, is seeking a Food & Beverage Assistant for full-time hours. The role covers breakfast through room service, with a focus on warm hospitality, flawless service, and efficient operation within The Terrace Restaurant and estate dining experiences.

Ideal candidates will bring a genuine passion for hospitality, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Experience in hospitality, restaurant, or customer service preferred but not essential.
• Excellent communication and interpersonal skills required.
• Passion for hospitality and guest service, with a positive attitude.

Responsibilities

• Maintain the highest standards of guest service across breakfast, lunch, afternoon tea, dinner, and room service.
• Develop strong product knowledge across all food and beverage offerings and upsell where appropriate.
• Support colleagues across restaurant, kitchen, and estate to ensure smooth service and presentation.
• Ensure cash handling procedures are followed and payments processed securely.

Skills

Customer service

Communication

Hospitality experience

Team player

Job description

Food & Beverage Assistant

Full time - 40 hours per week, working 5 days over 7

We take pride in being a reputable and forward-thinking employer, committed to fostering a supportive, engaging, and dynamic work environment. As a carbon-neutral estate with an ambition to become carbon negative, we are equally dedicated to environmental responsibility as we are to our people. Our culture is built on continuous improvement, collaboration, and a shared sense of purpose. We place a strong emphasis on the wellbeing of our team, recognising that our people are at the heart of everything we do.

The Terrace Restaurant is Swinton Park Hotel’s stylish, all day dining destination, offering relaxed yet refined cuisine in an elegant setting overlooking the estate. Showcasing seasonal menus and locally sourced ingredients, The Terrace combines warm hospitality with high standards of service. Joining the team means being part of a professional, welcoming environment within one of the region’s most prestigious luxury hotels.

The Food & Beverage Assistant is responsible for maintaining the highest standards of guest service across all dining experiences, including breakfast, lunch, afternoon tea, dinner, and room service. You will play a key role in ensuring every guest receives a warm welcome, attentive service, and a flawless dining experience while supporting the smooth operation and cleanliness of the Food & Beverage department.

Key Responsibilities Business & Commercial Awareness

• Develop and maintain strong product knowledge across all food and beverage offerings.
• Identify opportunities to promote and upsell menu items, beverages, and estate experiences.
• Follow all cash handling procedures accurately and responsibly.
• Ensure all guest payments are processed correctly and securely.

Team Collaboration & Support

• Build and maintain positive working relationships with colleagues across the restaurant, kitchen, and wider estate.
• Support team members during busy service periods.
• Carry out additional duties and responsibilities as requested by Supervisors and Managers.

Service Quality & Guest Experience

• Develop a thorough understanding of restaurant menus, wine lists, hotel facilities, and estate offerings.
• Deliver exceptional guest service at all times, exceeding expectations wherever possible.
• Follow all Food & Beverage Standard Operating Procedures consistently.
• Ensure all glasses, crockery, and cutlery are polished and presented to the highest standard.
• Assist within the still room as required during preparation and service periods.
• Deliver food and beverage orders efficiently, professionally, and accurately.
• Prepare and deliver room service orders to the required standard and within agreed timescales.
• Clear and reset tables promptly and professionally.
• Communicate any service delays or operational challenges to senior team members immediately.
• Build rapport with guests by recognising returning visitors and providing personalised service where appropriate.
• Report for duty on time, in the correct uniform, and presented in accordance with company standards.
• Attend all required training sessions and development activities.

Health, Safety & Professional Standards

• Adhere to all departmental health, safety, and emergency procedures.
• Report hazards, incidents, and maintenance concerns promptly.
• Work safely and responsibly at all times.
• Maintain clean, organised, and sanitary work areas.
• Ensure all equipment and materials are used correctly and report any faults immediately.

About You

The ideal candidate will:

• Have previous experience in a hospitality, restaurant, or customer service role (preferred but not essential).
• Demonstrate excellent communication and interpersonal skills.
• Have a genuine passion for hospitality and guest service.
• Be confident working in a fast-paced environment.
• Be a team player with a positive and proactive attitude.
• Show strong attention to detail and presentation standards.
• Be flexible and willing to work evenings, weekends, and holidays as required.

Be eager to learn and develop within a luxury hospitality environment.

Package description

At Swinton Estate we take pride in recognising and rewarding the dedication of our team members.

Alongside competitive pay and monthly TRONC, our team enjoys an exceptional range of benefits designed to enrich both work and life.

With 30 days’ annual leave - pro rata for part time (including bank holidays) and access to the NEST pension scheme for eligible team members, we’re committed to supporting your wellbeing, security, and professional growth.

From exclusive access to our award-winning facilities and exciting employee events, to wellbeing initiatives and bespoke learning opportunities, every detail reflects our dedication to excellence.

Working with us means becoming part of a team that values quality, care, and genuine hospitality in everything we do.

A few of the exclusive privileges our team enjoy include:

• Access to the Country Club and Spa facilities
• 50% discount on food and beverage (including Cookery School and Chefs Table) for you and up to 5 guests
• 50% discount on spa days for you and up to 3 guests
• Swinton Park Hotel and Swinton Bivouac stays for yourself, friends and family
• And many more!