F&B Assistant

Andrew Brownsword Hotels; Devon and Torbay; A distancia; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Employee benefits portal

Free Employee Assistance Programme

Team events & celebrations

Long service recognition

Descripción de la vacante

Andrew Brownsword Hotels is seeking a General Assistant to work at Gidleigh Park in Devon, performing a versatile, hands-on role across restaurant, housekeeping and reception while delivering high-quality guest service.

You will be flexible across departments, communicate clearly under pressure, and contribute to a small, supportive team. On-site accommodation may be available, with a monthly service charge shared among staff.

Formación

• Experience delivering quality service in hospitality.
• Comfortable working across multiple hotel departments.
• Ability to communicate clearly and stay calm under pressure.
• Flexible attitude and willingness to work independently when needed.
• Team-oriented with a proactive approach to guest needs.

Responsabilidades

• Support restaurant, housekeeping and reception teams as needed.
• Assist guests with friendly, attentive service.
• Help maintain high standards of cleanliness and presentation.
• Contribute to smooth operations during busy periods.

Conocimientos

Customer service

Flexibility

Communication under pressure

Team player

Attention to detail

Proactive attitude

Descripción del empleo

WHO

We need a General Assistant who is a good all-rounder, happy to work across our restaurant, housekeeping and reception to support the team where needed.

THEY SHOULD

• Have a passion for delivering quality and friendly service to our guests in line with the service standards we set up
• Be happy to work across different departments
• Be able to communicate clearly and work under pressure
• Have a flexible attitude in their approach and work well alone when needed
• Support other areas of the hotel and be a team player
• Have attention to detail
• Have a pro‑active and motivated attitude
• Want to work in a small team where you get involved in different areas of the business

WHERE

Set on the upper reaches of the River Teign, the 24-bedroom Gidleigh Park enjoys an exquisite location on the very edge of Dartmoor National Park in Devon. With 5 AA red stars, a stunning quality led 1 Michelin starred restaurant and a member of Relais & Châteaux, Gidleigh Park is widely recognised as one of the best hotels and restaurants in the UK, and can offer learning and development opportunities few others can.

The hotel may also be able to offer on-site staff accommodation, in order to help the newest members of the team re‑locate and settle in, and has free on‑site parking.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team. Service charge can be in the region of £395 a month (close to £4,750 per year) over and above base pay for a full time employee.

WE WANT TO DEVELOP OUR PEOPLE

We have created our own internal training and development pathways for almost every job role in the business. This means the development journey in the business is mapped out clearly in writing, which employees are given when they start work, so everyone knows what the next step on their journey is, and how to get there. We also have our own people brand- 'Family First', because we are one big family :)

WE WANT WORK TO BE A PLEASURE

We’re a people business — our success relies on the skills and happiness of every one of our team. That’s why we invest in your training and development and promote from within. We depend on your personality and enthusiasm for hospitality… and we offer all sorts in return. We can offer careers across our collection of hotels or just a great place to work locally. For some senior roles, we may look for relevant experience, but for other jobs we just want the right character and attitude— we’ll teach you the rest!

AND OUR TEAMS GET

• Amazing staff rates at our hotels for themselves, friends and family, as well as great food and beverage discounts
• Recognition for each year of work with us and big length of service milestones
• Access to our employee benefits and engagement platform and other performance, loyalty and fun -related perks!
• Access to our free Employee Assistance Programme, which is on hand to provide personal help and support if and when it’s needed
• Team events, recognition and celebrations!

Compensation: To be discussed