Eyewear Concierge & Customer Care Specialist

Boots Opticians; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

An optical retail company located in East Kilbride is seeking an Optical Assistant to join their store team. The role involves direct customer interaction, from greeting clients to assisting with eye-care solutions. Key responsibilities include supporting eye-tests, dispensing eyewear, and ensuring operational efficiency. The ideal candidate will have a passion for customer service and eagerness to learn. Furthermore, the job offers various benefits, enhancing both personal and professional growth opportunities.

Benefits

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counseling and support

Qualifications

• Essential skills include a passion for customer care and enthusiasm for personal development.

Responsibilities

• Build relationships with customers to understand their needs.
• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks.

Skills

Passion for customer care

Enthusiasm for learning and personal development

Job description

An optical retail company located in East Kilbride is seeking an Optical Assistant to join their store team. The role involves direct customer interaction, from greeting clients to assisting with eye-care solutions. Key responsibilities include supporting eye-tests, dispensing eyewear, and ensuring operational efficiency. The ideal candidate will have a passion for customer service and eagerness to learn. Furthermore, the job offers various benefits, enhancing both personal and professional growth opportunities.