External Engagement Officer

Clergy Support Trust; Greater London; Hybrid; GBP 26,000 - 36,000; Part time

Job summary

Clergy Support Trust is seeking an External Engagement Officer on a 12-month maternity contract. The role is hybrid, with a minimum two days per week in our central London office and 35 hours per week across Monday to Friday.

You will support fundraising, events and communications, manage CRM records in Salesforce, coordinate donor communications, and help run campaigns with a small, dynamic External Relations Team.

Qualifications

• Minimum 1 year of experience in communications, fundraising, or event management.
• Highly organised and tech-savvy, with experience using CRM systems.
• Strong written and verbal communication skills.
• Able to coordinate complex event logistics and support fundraising activities.

Responsibilities

• Manage CRM contacts, keep Salesforce records up to date.
• Process weekly donations and reconcile income in Salesforce.
• Coordinate event logistics, guest lists, RSVPs, and on-site support.
• Assist with social media management and content creation.
• Provide admin support and maintain fundraising/event materials.

Skills

Salesforce CRM

Fundraising

Event management

Communications

Written communication

Teamwork

Tools

Salesforce CRM

Job description

External Engagement Officer (12-month Maternity Contract)

Contract Basis:This is a fixed-term maternity cover position for up to 12 months, ending upon the return of the substantive postholder from maternity leave. Role available full-time or part-time (minimum 28 hours/week across 4 days)

Reporting to: Head of External Relations (with dotted line to Communications Manager and Fundraising Manager for day-to-day work)

Direct Reports: None

Location: Hybrid (minimum two days/week in central London office, typically Tuesday and Thursday)

Hours: 35 hours/week, flexible within core hours (9:00–16:30, Monday–Friday)

We are recruiting for an External Engagement Officer to join our outstanding External Relations Team! This role is being offered on a 12-month contract to cover maternity.

About the Role

The External Engagement Officer provides vital administrative and operational support across fundraising, events, and communications. This is ideal for someone in their second role, looking to develop a broad range of skills in a supportive environment. Working in a small and dynamic team, the External Engagement Officer supports and leads on projects, with a focus on communications, fundraising, events, marketing, and press.

About the Candidate:

• Highly organised and technologically adept (especially with CRM systems like Salesforce)
• Motivated, with at least 1 year of experience in communications, fundraising, or event management
• Confident, resilient, and able to coordinate complex event logistics
• Strong written and verbal communication skills
• Team-oriented, adaptable, and committed to the wellbeing of the clergy community

Key Responsibilities

1. Fundraising and Data Support

• Manage contacts and maintain up-to-date CRM records
• Add weekly bank donations to Salesforce and reconcile monthly income
• Lead on thanking supporters (managing emails/cards)
• Assist with legacy giving administration
• Support prospect research for fundraising
• Liaise with Finance Team on income and gift processing

2. Events – Logistics and Administration

• Manage guest lists, RSVPs, and name badges using CRM
• Act as point of contact for event bookings and assist with seating plans
• Provide on-site support at events (registration, hospitality, donor care)
• Post-event coordination including post-event feedback

3. Communications and Digital Engagement

• Monitor and manage team inboxes
• Assist with social media management including DMs, replying to comments, and content creation
• Oversee logistics of print advertising (bookings, invoicing, transfer of creative files)

4. General / Team Support

• Maintain inventory of fundraising/event materials
• Proactively update Salesforce with missing information
• Provide general admin support and contribute creative ideas

This is a fantastic opportunity for an individual looking for a broad-scope role to development their skills in comms, engagement, events and fundraising in a high-performing team.