External Communications Officer

South East Water Limited; Snodland; Vor Ort; GBP 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

Excellent Stakeholder pension scheme

5 weeks holiday + bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Zusammenfassung

South East Water Limited is seeking an External Communications Officer to support the External Communications Manager in shaping how the organisation is perceived. The role involves drafting press releases, managing media opportunities and producing clear customer communications to support the Turning the Tide strategy.

You will coordinate with designers and contractors, handle crisis communications on a rota, and arrange media events and stakeholder briefings.

Qualifikationen

• Degree-level qualification in a communication or PR related discipline or relevant experience.
• Full driving licence.
• At least three years’ experience in either journalism (newspaper/online/TV/radio) or public relations/communications, either agency or in-house.
• Media relations, press office management, relationship building, media monitoring & optimisation, media interview management, statement & briefing development, media training, presentation/briefing skills, strategic communications planning, copywriting, proofreading, creative input & ideation, quality control, campaign execution, crisis communications.
• A working experience and knowledge of the media, together with the ability to deal confidently with customers and stakeholders is essential.
• Social media skills would be desirable.
• Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities.

Aufgaben

• Support the External Communications Manager in the delivery of the Turning the Tide strategy, rebuilding South East Water’s reputation amongst its customers and stakeholders.
• Be adept at pivoting between multiple projects, sometimes with competing needs, to produce appropriate and high quality communications outputs to deadline.
• Competent in drafting accurate customer, media and stakeholder communications materials required for a project or event, including, but not limited to; communications plans and evaluations, briefing notes, statements, press releases, presentations, exhibition materials, articles, advertising, website copy, FAQs and social media content such as videos.
• Competent in turning complex information into appropriate and easy to understand materials for public consumption.
• Keen to learn, develop as well as try new ideas and communications methods as they arise.
• Competent at identifying potential risks to company reputation and have confidence in raising these with appropriate managers.
• Identify opportunities for positive media coverage, crafting press releases, arranging media events, managing interviews and briefing spokespeople.
• Be responsible for organising, managing and attending a range of in-person and virtual community and stakeholder events which open our audiences’ eyes to water.
• Be part of the Communications out-of-hours service on a shared rota basis (approximately one in four weeks) where you’ll help manage crisis communications both in and out of office hours, escalating where appropriate.
• Confident at liaising with designers, photographers, videographers and other contractors to achieve desired outcomes when creating communications materials and arranging events.

Kenntnisse

Media relations

Press office management

Relationship building

Media monitoring

Crisis communications

Copywriting

Proofreading

Campaign execution

Strategic communications planning

Creative input

Ideation

Quality control

Presentation skills

Stakeholder liaison

Ausbildung

Degree-level qualification in communication or PR related discipline

Jobbeschreibung

Summary

As our External Communications Officer, you’ll help shape how the world sees South East Water. Supporting our External Communications Manager, you’ll help us stay consistent and proactive in everything we do. Whether you’re identifying fresh media opportunities or drafting engaging press releases, your goal will be to create impactful coverage that highlights our commitment to our customers. It’s a chance to use your PR skills to make a positive, visible difference!

Main responsibilities

Support the External Communications Manager in the delivery of the Turning the Tide strategy, rebuilding South East Water’s reputation amongst its customers and stakeholders. Be adept at pivoting between multiple projects, sometimes with competing needs, to produce appropriate and high quality communications outputs to deadline. Competent in drafting accurate customer, media and stakeholder communications materials required for a project or event, including, but not limited to; communications plans and evaluations, briefing notes, statements, press releases, presentations, exhibition materials, articles, advertising, website copy, FAQs and social media content such as videos. Competent in turning complex information into appropriate and easy to understand materials for public consumption. Keen to learn, develop as well as try new ideas and communications methods as they arise. Competent at identifying potential risks to company reputation and have confidence in raising these with appropriate managers. Identify opportunities for positive media coverage, crafting press releases, arranging media events, managing interviews and briefing spokespeople. Be responsible for organising, managing and attending a range of in-person and virtual community and stakeholder events which open our audiences’ eyes to water. Be part of the Communications out-of-hours service on a shared rota basis (approximately one in four weeks) where you’ll help manage crisis communications both in and out of office hours, escalating where appropriate. Confident at liaising with designers, photographers, videographers and other contractors to achieve desired outcomes when creating communications materials and arranging events.

Skills / Qualifications / Experience

• Degree-level qualification in a communication or PR related discipline or relevant experience.
• Full driving licence.
• At least three years’ experience in either a field related to journalism (newspaper/online/TV/radio) or public relations/communications, either agency or in-house.
• Media relations, press office management, relationship building, media monitoring & optimisation, media interview management, statement & briefing development, media training, presentation/briefing skills, strategic communications planning, copywriting, proofreading, creative input & ideation, quality control, campaign execution, crisis communications.
• A working experience and knowledge of the media, together with the ability to deal confidently with customers and stakeholders is essential.
• Social media skills would be desirable.
• Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities.

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity.

You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Compensation package

Up to £40,000 p.a. (dependent on experience)

Culture & values

Be you, belong and valued. Grow a career with a meaningful purpose.

We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest standards. We make sure we can meet the needs of our customers both now and in the future. Grow a career with a meaningful purpose. Come to work to be safe, valued, and trusted. We'll encourage you to create and pursue new opportunities for personal growth. A place to be the real you, build deeper connections and enjoy a sense of belonging. Be invested in helping us to create a sustainable water supply for now, and in the future.