External Claims Provider Oversight Specialist

Avencia Consulting; England; On-site; GBP 28,000 - 42,000; Full time

Job summary

Avencia Consulting is seeking a Delegated Claims Technician to join our growing insurance team. You will oversee external claims providers, monitor performance, and ensure service standards are met while developing your analytical capabilities.

Working with experienced colleagues, you will analyse claims data, prepare insights, and support relationship management with third-party providers and solicitors, contributing to the broader claims function and ongoing process improvements.

Qualifications

• Previous experience within insurance claims is desirable and helpful for understanding context.
• Confident working with data and strong numerical and analytical abilities.
• Intermediate to advanced Excel skills, including formulas and PivotTables.
• Strong attention to detail and the ability to identify inconsistencies or potential issues.
• Excellent communication skills with the confidence to engage with different stakeholders.
• Well organised and adaptable, able to manage competing priorities and take ownership of workload.
• Proactive approach with initiative to improve current processes.
• Genuine interest in developing insurance knowledge and technical expertise.

Responsibilities

• Reviewing and analysing claims data from external providers, identifying trends and performance issues.
• Using Excel to manipulate data, produce reports and provide meaningful insights.
• Supporting ongoing management of relationships with third-party claims providers and solicitors.
• Coordinating regular performance review meetings with external contacts and senior stakeholders.
• Assisting with review, renewal and administration of third-party claims arrangements.
• Maintaining accurate records and monitoring activity.

Skills

Data analysis

Attention to detail

Stakeholder management

Communication

Tools

Excel

PivotTables

CRM software

Job description

Avencia Consulting is seeking a Delegated Claims Technician to join our growing insurance team. You will oversee external claims providers, monitor performance, and ensure service standards are met while developing your analytical capabilities.

Working with experienced colleagues, you will analyse claims data, prepare insights, and support relationship management with third-party providers and solicitors, contributing to the broader claims function and ongoing process improvements.