Delegated Claims Technician

Avencia Consulting; England; On-site; GBP 28,000 - 42,000; Full time

Job summary

Avencia Consulting is seeking a Delegated Claims Technician to join our growing insurance team. You will oversee external claims providers, monitor performance, and ensure service standards are met while developing your analytical capabilities.

Working with experienced colleagues, you will analyse claims data, prepare insights, and support relationship management with third-party providers and solicitors, contributing to the broader claims function and ongoing process improvements.

Qualifications

• Previous experience within insurance claims is desirable and helpful for understanding context.
• Confident working with data and strong numerical and analytical abilities.
• Intermediate to advanced Excel skills, including formulas and PivotTables.
• Strong attention to detail and the ability to identify inconsistencies or potential issues.
• Excellent communication skills with the confidence to engage with different stakeholders.
• Well organised and adaptable, able to manage competing priorities and take ownership of workload.
• Proactive approach with initiative to improve current processes.
• Genuine interest in developing insurance knowledge and technical expertise.

Responsibilities

• Reviewing and analysing claims data from external providers, identifying trends and performance issues.
• Using Excel to manipulate data, produce reports and provide meaningful insights.
• Supporting ongoing management of relationships with third-party claims providers and solicitors.
• Coordinating regular performance review meetings with external contacts and senior stakeholders.
• Assisting with review, renewal and administration of third-party claims arrangements.
• Maintaining accurate records and monitoring activity.

Skills

Data analysis

Attention to detail

Stakeholder management

Communication

Tools

Excel

PivotTables

CRM software

Job description

About the Opportunity

An exciting opportunity has arisen for a Delegated Claims Technician to join a growing team within an established insurance business.

This role offers something a little different from traditional claims handling. Rather than managing individual claims, you'll focus on the oversight and performance of external claims providers, helping ensure they deliver an effective service and meet the required standards.

Working closely with experienced colleagues, you'll gain exposure to the wider claims function, develop your analytical skills and build relationships with a range of internal and external stakeholders. As the team continues to expand its activities, this is a great opportunity to become involved in a varied role where you can make a real contribution.

What You'll Be Doing

• Reviewing and analysing claims data from external providers, identifying trends, performance issues and areas for improvement.
• Using Excel to manipulate data, produce reports and provide meaningful insight into claims performance.
• Supporting the ongoing management of relationships with third-party claims providers and solicitors.
• Helping coordinate regular performance review meetings, engaging with external contacts and senior stakeholders.
• Assisting with the review, renewal and administration of third-party claims arrangements.
• Maintaining accurate records, monitoring activity and ensuring relevant information is kept up to date.
• Investigating queries and working collaboratively with colleagues across the wider business.
• Taking ownership of a variety of tasks and helping improve processes as the function continues to develop.

What We're Looking For

• Previous experience within insurance claims is desired, with exposure to commercial claims particularly advantageous.
• Confident working with data, with strong numerical and analytical abilities.
• Intermediate to advanced Excel skills, including formulas and PivotTables.
• Strong attention to detail and the ability to identify inconsistencies or potential issues.
• Excellent communication skills, with the confidence to build relationships and engage with different stakeholders.
• Well organised and adaptable, able to manage competing priorities and take ownership of your workload.
• A proactive approach, with the initiative to question existing processes and identify opportunities to improve.
• A genuine interest in developing your insurance knowledge and technical expertise.

Why Join?

You'll be joining a close-knit team with plans to grow and take on further responsibility as the business expands its delegated claims activity.

The role offers the opportunity to broaden your experience beyond traditional claims handling, developing your knowledge of claims oversight, performance monitoring and the wider insurance market. You'll work alongside experienced professionals, gain exposure to senior stakeholders and be supported in your ongoing development, including the opportunity to work towards the Dip CII.

If you're looking for a role that combines your existing claims experience with data analysis, relationship management and the opportunity to make a difference, this could be an excellent next step.